Support Specialist - Image Guided Surgery (IGS) / Scandinavia

About the Position

Support Specialist - Image Guided Surgery (IGS) / Scandinavia

We are seeking a highly motivated Support Specialist in the field of Image Guided Surgery / Digital OR and Imaging covering our installed base in hospitals in Scandinavia. The position will be reporting directly to the Regional Manager and you will be based from your home office.

Responsibilities

• Perform installations, preventive maintenance, inspections, and repairs of products
• Execute SW and HW updates or upgrades
• Perform product verifications and calibrations
• Perform routine troubleshooting and root cause analysis
• Read, analyze, interpret/arrange network diagrams, schematics, and wiring diagrams
• Complete every installation or service assignment efficiently and in a timely manner
• Keep customer up-to-date regarding their requests and minimize downtime
• Establish a professional and robust customer relationship
• Instruct and educate customer and staff in proper use of products and services
• Perform and document all mandatory administrative tasks accurately according to Brainlab policies in a timely manner
• Actively live the team approach on a regional and European level
• Keep up to date with assigned trainings, re-trainings, and certifications
• Keep abreast of developments regarding Brainlab and competitive products and services
• Deliver high-level customer service

Requirements

• Preferably, you have completed a Bachelor's or Master's degree in Engineering/Technology, Medical Technology, or a technical or IT-related degree, or you are equivalent through experience.
• Self-planning, organization, and implementation of all service activities
• Adapt in working as part of a team or individually
• Willingness to travel within the Scandinavian region and abroad
• Fluent in one of the Scandinavian languages (Swedish/Danish/Norwegian). Knowledge in Finnish will be considered a plus
• Knowledge of IT-networks and server environments is also a big plus

We Offer

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• Company car, cell phone, laptop - also for private use
• Flexible working hours as well as home office
• Comprehensive training and continuing education opportunities

About the Company

At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 4000 hospitals in 120 countries.

Our key to success is our creative, talented, and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values: curious, authentic, and useful.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Sophia Pollok

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.