Support Specialist Imaging Systems - Spain

About the Position

Support Specialist Imaging Systems - Spain

Brainlab, a leading developer of software-driven medical technology, is seeking a dedicated Support Specialist Imaging Systems to join our team in Madrid, Spain. Founded in 1989, Brainlab is committed to providing improved, more efficient, and less-invasive patient treatments. Our success is driven by our talented and hard-working team of around 2400 individuals in 25 locations worldwide.

Responsibilities

• Independently install, maintain, troubleshoot, and repair Loop-X at hospitals and clinical sites
• Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting
• Perform system diagnostics, software and hardware upgrades, preventive maintenance, and proactive service checks to ensure optimal system performance
• Be a trusted technical advisor to our customers and build strong, long-term relationships based on expertise, reliability, and excellent service
• Ensure that all service activities are completed efficiently, accurately, and in accordance with Brainlab quality standards and procedures
• Document installations, maintenance, repairs, and other service interventions accurately and comprehensively
• Collaborate closely with Sales, R&D, Clinical Support, and other internal teams to ensure a seamless customer experience
• Share technical feedback and contribute ideas that help continuously improve our products, services, and processes
• Manage your home office days independently, ensuring a productive and well-organized workday

Requirements

• Degree in Electrical Engineering, Electronics, Mechatronics, or similar
• Initial professional experience in technical support, ideally within the healthcare or medical technology sector
• Experience with X-ray imaging systems and/or scanner technology is a plus
• Special knowledge in radiation protection is an advantage
• Strong knowledge of IT, computer systems, networking, and technical troubleshooting
• Excellent analytical, troubleshooting, and problem-solving skills
• Independent, structured, and solution-oriented approach to work
• Strong customer focus and excellent communication skills in Spanish and English, both written and spoken
• Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments
• Confident user of Microsoft Office, Salesforce experience is an advantage
• Valid driver's license is required

We Offer

• Supportive and collaborative international team
• Meaningful work with a lasting impact on medical technology
• Company car, smartphone, laptop - also for private use
• Flexible working hours as well as home office, Monday to Friday
• Comprehensive training and continuing education opportunities
• Well-structured onboarding program to ensure a smooth and successful start
• Regular team events

About the Company

Founded in Munich, Germany in 1989, Brainlab develops, manufactures, and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented, and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values: curious, authentic, and useful.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.