Support Specialist in Tech (m/w/d)

About the Position

We are seeking a Support Specialist in Tech (m/w/d) to join our team in Berlin, Germany. As a Support Specialist, you will provide essential technical support and troubleshooting for our digital platform. This role involves working across various aspects of our platform, including online courses, digital products, member areas, marketing tools, integrations, payouts, tax, and accounting.

About the Company

At ablefy, we believe that everyone can turn their passion into a profession. With ablefy.io, we provide coaches, consultants, creators, and entrepreneurs with everything they need to sell digital products online-simply and efficiently. Over 70,000 entrepreneurs already trust us to build their businesses.

Since 2015, we have grown to become the number one platform in the German-speaking region. We handle courses, memberships, payments, and e-ticketing-all in one system. We take care of the operational workload, so you can focus on your business.

Our mission is to develop software that supports everyone in starting, running, and scaling a successful digital business-without limits. This mission is supported by our high-performance principles, which are crucial to our success:

• Radical collaboration
• Constructive confrontation
• Adaptive implementation
• Collective ambition
• Continuous professional development
• Empathetic leadership

Responsibilities

• Handle customer inquiries via email, chat, and occasional phone calls
• Analyze problems, communicate solutions, and document escalations
• Collaborate with adjacent teams (Product, Engineering, Finance, Legal)
• Identify recurring patterns and contribute to process and documentation improvements
• Share knowledge-in the Help Center and internally

Requirements

• Solution-oriented mindset: You don't give up until the problem is truly understood
• Attention to detail: You work precisely and comprehensibly-whether in tech or payments context
• Strong communication skills: Fluent in German (C2) and professional in English
• Willingness to learn: You don't need to know everything, but you want to dive deep-into SaaS, web technologies, payment logic, etc.
• Independent work style: You take responsibility for your cases and seek help when needed
• Availability for occasional launch weekends or defined on-call windows-separately compensated, voluntary, with advance notice
• Initial professional experience in customer support, technical support, back office, or a similar role. Enthusiastic newcomers with genuine curiosity are welcome.

Growth & Development

We have a clearly structured leveling framework for Support-you start as a Support Specialist with defined steps forward:

• Sr. Support Specialist: Greater responsibility in your path (Tech or Payments), more autonomy, mentoring younger colleagues, or documentation tasks
• Support Engineer: Cross-cutting responsibility over both paths, involvement in launch and premium support, possibly technical ownership in special areas like Knowledge or Tooling

Support at ablefy is traditionally a great starting point to deeply understand the platform and business model-once you have that, you have fantastic opportunities in adjacent functions like Customer Success, Sales, Operations, or even Product. We always proactively support internal transitions.

We Offer

• 30 paid vacation days
• Competitive salary
• Personal training budget of €1,500 annually
• Individual training offers
• Free BVG ticket
• Company pension plan with company contribution
• Responsibility and trust from day one
• International team with a progressive mindset

Diversity & Inclusion

At ablefy, we are all different, and that is our greatest strength. We draw from diverse personalities, experiences, and attitudes. We promote inclusion internally and externally, as we want to make development accessible to everyone. We do not tolerate discrimination based on racial identity, religious beliefs, skin color, national origin, gender identity or expression, sexual orientation, age, family or disability status, or anything else that makes you unique.

We know that not every candidate will meet all the qualifications mentioned, and that's okay! If this role excites you and you think you will enrich our team, we expressly encourage you to apply. We look forward to hearing from you!

AI at ablefy

As an AI-oriented company, we place intelligent technology at the center of our operations. AI is part of how we build, learn, and grow together. It helps us work smarter, move faster, and focus on real impact. We are convinced that the strongest results come from combining thoughtful technology with curious, dedicated people-and we look forward to shaping the future together.

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