Support Specialist

About the Position

Time to grow. Time to thrive.

We are Nmbrs. We create smart business software that removes unnecessary complexity for SMEs and the professionals who support them. Nmbrs brings together four established product organizations-Payroll, Accounting, Invoicing, and Reporting-with teams in the Netherlands, Sweden, and Portugal.

We are one brand with a shared ambition, while continuing to work from the expertise and strength of our own organizations. We combine our efforts where it makes sense and keep teams, expertise, and decision-making close together.

For this role, you will work at Nmbrs Payroll in Amsterdam. You will work closely with your direct colleagues at this location and be part of the broader Nmbrs organization.

Responsibilities

• Learn more about the Dutch salary system and access certified training in payroll administration.
• Handle questions from Dutch clients about our Payroll & HR software.
• Find the best solutions for clients by using our knowledge base, conducting our own research, and consulting our own experts.
• Connect internally with various teams to best serve the client.
• Enable our clients to find solutions themselves by improving our knowledge base and in-app support.
• Work with Zendesk, Slack, WalkMe, and Jira.

Requirements

Your Profile

• Dutch is your native language and you speak fluent English.
• Experience in customer contact is a plus.
• You have HBO work and thinking level or you have comparable practical experience.
• You are interested in a career in Dutch Payroll & HR.
• You are empathetic, patient, and have strong communication skills.

We Offer

• Nmbrs is a flat organization where you have the freedom to do what you are good at, in an agile work environment.
• Nmbrs facilitates your payroll education.
• A mentor who will guide you during your training at Nmbrs.
• After gaining experience in the Contact Center and the Support team, you have the opportunity to grow into a product specialist role.
• A personal coach who will help you with your personal and professional growth.
• We ensure a healthy work-life balance.
• A pension scheme with a 15% employer contribution.
• For us, full-time means working on a 4-day schedule, and having one day for yourself to do what you need.
• Nmbrs works hybrid.
• Nmbrs offers the opportunity to go on an exchange for up to 4 months to our offices in Lisbon.

About the Company

We are Nmbrs. We create smart business software that removes unnecessary complexity for SMEs and the professionals who support them. Nmbrs brings together four established product organizations-Payroll, Accounting, Invoicing, and Reporting-with teams in the Netherlands, Sweden, and Portugal.

We are one brand with a shared ambition, while continuing to work from the expertise and strength of our own organizations. We combine our efforts where it makes sense and keep teams, expertise, and decision-making close together.