About the Position

We are looking for a Sustaining Operations Engineer to join our globally remote team, specializing in Linux-based software-defined infrastructure and applications. This role covers all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker and LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community, and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

Responsibilities

Resolve complex customer problems related to Ubuntu, OpenStack, Ceph, and/or Kubernetes
Maintain a close working relationship with Canonical's field, support, and product engineering teams
Participate in upstream communities
Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against priorities
Participate in team activities to improve processes, tools, and documentation
Maintain clear, technical, and concise communications
Participate in a regular weekend working rotation
Provide subject matter expertise as the final point of escalation on operational issues
Work from home and travel internationally up to 10% of work time for team meetings, events, and conferences

Requirements

Professional experience troubleshooting advanced Linux issues
Background in Computer Science, STEM, or similar
Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph, or Kubernetes
Strong debugging experience with Python, Go, C, or C++ on Linux
Ability to troubleshoot with gdb, pdb, tcpdump, or other tools
Familiarity with git source code repositories and branches
An exceptional academic track record from both high school and preferably university
Willingness to travel up to 4 times a year for internal events

Nice to Have

You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, PostgreSQL, Mongo, Debian packaging, distributed systems

We Offer

Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events

About the Company

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an Equal Opportunity Employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Sustaining Operations Engineer

Job description