Swedish speaking Dispute Analyst, Tieto Banktech (m/f/d)

About the Position

Dispute Analyst - Nordic Operations

We are looking for a Dispute Specialist to join our Nordic Operations team.

Our team supports leading Nordic financial institutions and works with payment card disputes, chargebacks, claims handling, investigations, and related operational processes. Depending on your experience, skills, and business needs, your responsibilities may vary across different stages of the dispute lifecycle.

This role offers an opportunity to develop within a professional and international environment where quality, collaboration, customer focus, and continuous learning are highly valued.

Whether you are early in your career or already have experience within banking, payments, financial services, customer operations, or dispute management, we are interested in hearing from you.

Responsibilities

• Investigate and process customer claims and disputes
• Review transactions, supporting documentation, and case-related information
• Ensure compliance with applicable regulations, card scheme requirements, client procedures, and internal guidelines
• Communicate with internal and external stakeholders when required
• Deliver high-quality work while meeting service level agreements and operational targets
• Contribute to process improvements and operational development initiatives
• Collaborate with colleagues across multiple Nordic markets
• Share knowledge and contribute to a positive team environment

Requirements

• Swedish: Fluent Swedish is required
• English: Good written and spoken English
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Ability to work independently as well as collaboratively within a team
• Strong communication skills
• Ability to prioritize tasks and meet deadlines
• Comfortable working in an international environment

Nice to Have

• Previous experience within dispute management, card operations, fraud prevention, or financial services
• Additional language skills (Finnish, Danish, German, or Spanish)

We Offer

• An opportunity to work in a dynamic international environment
• Exposure to leading Nordic banking and payment operations
• Professional development and learning opportunities
• Collaboration with experienced colleagues across multiple countries
• Modern offices and a hybrid way of working
• Competitive compensation and benefits
• A supportive and inclusive team culture focused on continuous improvement
• Fixed-term, one-year contract with the possibility of extension thereafter.

About the Company

At Tieto Banktech, you'll be part of a team that plays an important role in helping financial institutions deliver secure and reliable services to their customers. We believe in collaboration, accountability, continuous learning, and creating an environment where people can develop both professionally and personally.

If you're looking for a role where you can grow your expertise, work with colleagues across the Nordics, and make a meaningful contribution to critical financial services, we'd love to hear from you.

Location: Solna, Sweden

Working model: Hybrid (3 days per week in the office, 2 days remote)

Employment type: Fixed-term, one-year contract with the possibility of extension thereafter.

We perform background checks on all final candidates.

Tieto declines calls from recruitment companies.

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• Tieto only communicates via @tieto.com email addresses.

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• If you receive a suspicious message claiming to be from Tieto, don't respond - verify it via our official careers site.

• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog