About the Position

System & Escalation Engineer

GURU, Catalyst2, and UKDedicated are managed hosting specialists, delivering exceptional dedicated and cloud services to drive booming online businesses. We work with agencies, SMBs, and industry-leading organizations through our strong customer-focused UK brands.

We’re part of team.blue, an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

Are you ready to share your passion for tech and join our UK team?

Responsibilities

Providing escalated in-depth 3rd line support to our customers. Primarily by email/ticketing, phone to a lesser extent.
Supporting our internal 1st & 2nd line support teams with technical escalations.
Deploying new customer services.
System administration, ongoing management and upgrades, and liasing with vendors.

Requirements

Minimum 2 years of strong hosting experience, especially with cPanel and WHM, with hands-on experience administering and troubleshooting the underlying Linux servers via the command line (CLI), not just through the cPanel/WHM interface. Plesk is a plus.
Excellent technical knowledge of WordPress and other CMS/Ecommerce web apps.
Understanding of key internet protocols and technologies.
Able to demonstrate and apply a process-driven and security-focused mindset.
Strong troubleshooting skills.

Nice to Have

Saltstack, Ansible, or other configuration management/orchestration tools.
Experience of: Windows Server, IIS, MySQL, Magento, VLANs/networking, and Firewalls.
Understanding around programming languages such as PHP, Python, and shell scripting.
Technical qualifications and/or degree-level education.

We Offer

A diverse and inclusive culture.
A relaxed, collaborative atmosphere.
Motivational, coach-style leadership.
Employee perks, including an enhanced holiday scheme and a birthday bonus.

About the Company

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

Working Hours

Our operations are 24x7 and this role is shift-based, working alternating weekly shifts of 7.30am-4:00pm and 2.00pm-10.30pm Monday through Friday. Participation in a paid on-call rota is required.

Locations

Worcester, United Kingdom
Reading, United Kingdom
Hemel Hempstead, United Kingdom
Remote (UK-based only)

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visa.

System & Escalation Engineer

Job description