System Engineer - ( L3 End-to-End support expert)

About the Position

System Engineer - (L3 End-to-End Support Expert)

Location: Bengaluru, Karnataka, India

Employment Type: Full-Time

Company: Cuculus GmbH

Shape the utilities market of the future with us! The System Engineer – L3 End-to-End Support Expert is a senior technical role responsible for supporting complex enterprise production environments across applications, Linux, Kubernetes, cloud, infrastructure, networking, integrations, and monitoring.

Responsibilities

• Provide expert-level L3 end-to-end Support for complex application, backend, infrastructure, and cloud-related issues.
• Independently analyze, troubleshoot, and resolve customer-reported production issues.
• Take technical ownership of incidents from investigation through resolution.
• Perform deep root-cause analysis (RCA) across the complete solution stack.
• Support major incidents, outages, and critical customer escalations.
• Ensure issues are handled according to defined SLAs.
• Coordinate with Development, DBA, Device Integration, System Engineering, and other specialists where deeper expertise is required.
• Clearly communicate customer impact, findings, recovery status, risks, and next actions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent relevant professional experience.
• Minimum 5 years relevant IT experience, including at least 3 years in production/application/infrastructure Support.
• Senior/L3 troubleshooting capability.
• Strong Linux administration and troubleshooting skills.
• Strong Kubernetes deployment and troubleshooting experience.
• Hands-on cloud experience with AWS, Azure, or equivalent.
• Strong networking fundamentals, including TCP/IP, DNS, routing, connectivity, ports, and firewalls.
• Experience with scripting using Shell/Bash, Python, or equivalent.
• Strong monitoring and observability experience.
• Understanding of HA, DR, and enterprise architectures.
• Enterprise-application troubleshooting experience.
• Experience working in SLA-driven production environments.
• Experience handling critical incidents and escalations.
• Strong analytical and root-cause-analysis skills.
• Strong documentation and knowledge-sharing capabilities.
• Ability to communicate technical topics clearly to customers and internal stakeholders.
• Willingness and capability to participate in 24/7/365 Follow-the-Sun shift rotation.

Nice to Have

• Utility-industry experience.
• HES and/or MDM experience.
• Multi-cloud or hybrid-cloud experience.
• Experience with MONIT, Grafana, Prometheus, Zabbix, Nagios/Icinga, ELK, OpenSearch, or Loki.
• Experience with Terraform, Ansible, Docker, or equivalent automation technologies.
• Jira / Jira Service Management experience.
• Experience with large-scale enterprise infrastructure and production environments.
• Experience with technical customer communication and de-escalation.
• Training or mentoring experience.

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Be part of a global 24/7/365 Follow-the-Sun Support organization.
• Continuous learning and professional development opportunities.
• Competitive salary and benefits package.

About the Company

Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organizations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too.