System Support Analyst I

About the Position

At Aristocrat, we are committed to bringing happiness to life by harnessing the joy of play. We are currently seeking a System Support Analyst I to support the day-to-day operation of critical systems across the Aristocrat Class II environment. This role is responsible for creating service tickets, monitoring, troubleshooting, and maintaining enterprise systems to ensure 24/7/365 operational stability and availability.

Responsibilities

• Monitor and support enterprise systems, networks, and applications in a highly regulated environment to maintain system availability and performance.
• Respond to incidents received through phone, email, monitoring tools, and ticketing systems, prioritizing issues and working toward timely resolution.
• Create, update, and manage service tickets, ensuring accurate documentation, categorization, prioritization, and closure.
• Remotely troubleshoot and resolve issues involving servers and network infrastructure.
• Coordinate incident response activities, including communications, escalation, tracking, and resolution of critical issues.
• Monitor system alerts, identify potential issues, and follow established incident management procedures to minimize service disruptions.
• Partner with engineering, field technicians, and other teams to resolve operational and technical issues and support ongoing system reliability.
• Support scheduled jobs, installations, system configurations, upgrades, and implementation activities, including required documentation and service requests.
• Maintain clear and timely communication through status updates, incident reporting, and collaboration tools during service events and outages.
• Adhere to remote access, security, and regulatory compliance requirements, including Tribal Gaming regulations.
• Analyze recurring issues and trends, contribute to process improvements, and develop documentation, procedures, and knowledge base articles to support operational efficiency.

Requirements

• An Associate degree in information technology or 2+ years of validated experience in comparable areas, or equivalent experience.
• Ability to obtain a gaming license in all jurisdictions where Class II products operate.
• Solid understanding of computer networks, hardware, software, and relevant certifications such as CompTIA A+ or Network+.
• Familiarity with Hypervisors/Virtual Machines, Replication, SQL, Postgres, Kubernetes, and data backup and recovery processes.
• Experience with system monitoring tools and troubleshooting techniques.
• Excellent problem-solving and analytical skills capable of identifying and solving problems effectively in a fast-paced environment.
• Strong written and verbal communication skills, with the capacity to operate independently and collaborate multi-functionally among colleagues.
• Ability to read, write, speak English, and communicate technical information clearly to non-technical staff.
• Bold demeanor with a determination to continuously improve and ability to collaborate effectively within a team.

We Offer

• Competitive salary range: $38,500 - $71,500 per year.
• Comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognize your contribution to our success.
• Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

About the Company

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness), and regulated online real money gaming (Aristocrat Interactive). Aristocrat offers a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, including iLottery, as well as free-to-play mobile games, that serve customers and entertain millions of players worldwide every day.

Our team of ~7,400 people across the globe is united by our company's mission to bring joy to life through the power of play.