System Technical Support L1

About the Position

System Technical Support L1

Markham, Ontario

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Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.

Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.

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Responsibilities

• Provide quick responses and solutions for system and customer issues
• Record all events in the SS ticket system
• Prioritize events and escalate issues according to the impact and severity
• Assist Technical L2 Support in PROD issues
• Assist Hardware Support and other teams in PROD issues
• Document and maintain system knowledge for the internal team

Requirements

• Fluent in English and Mandarin, both in written and oral
• At least 1 year of experience in IT support and services, warehousing experience is preferred
• Excellent knowledge in Database SQL, crystal report experience is preferred
• Basic IT knowledge in Linux, network, and Database performance
• Be patient and able to analyze situations at customer sites
• Self-driven, customer-focused, striving to achieve customer success

We Offer

• Opportunity to work in a leading global company in the AMR market
• Collaborative and innovative work environment
• Career growth and professional development opportunities

About the Company

Geek+ is a global leader in robotic solutions for logistics, dedicated to providing flexible, reliable, and highly efficient automation for warehouses and supply chain management.