Systems Area
Primary stack
Job description
About the Position
We are looking for highly motivated and experienced system administration professionals to join our Systems Area. If you are a good communicator with developed teamwork skills and a knack for learning, we want you on our competitive technical team.
Responsibilities
- First level 24x7 support
- Second level 24x7 support
- Management of own and third-party systems
- Resolution of incidents and typified service requests
- Monthly audits and updates
- Communication to the client of the resolution of queries, incidents, and service requests
- Incident detection (monitoring)
- Execution of internal and customer procedures on demand
- Creation and maintenance of SW Hosting's own documentation, SW Panel, available to the client and other users of the company
- Daily monitoring of previous manual or automatic actions in search of errors or possible errors in order to continuously improve the operation
Requirements
- Knowledge of 24x7 service work
- Basic knowledge of IIS / Apache
- Basic Hardware knowledge
- Basic knowledge at technical level
- Knowledge of the operation of the different tools necessary for the provision of the service
- Fluent Catalan and Spanish
Desirable
- Engineering or intermediate degree in computer science / telecommunications
- ITIL Certification
- Initiation or specialization courses in database systems such as Microsoft MsSQL Engineering, Oracle Certified Expert, LPIC
- Initiation or specialization courses in caching systems, such as Memcached, Varnish
- 1 year in a similar position
Skills
- Facility in verbal and written communication
- Organizational and methodical ability
- Responsibility
- Learning capacity
- Proactivity
- Objective and results oriented
- Cooperation / teamwork
- Orientation and ability to empathize with the customer
- Flexibility
- Think and act in terms of service and service quality
- Learning capacity
- People skills and communication skills
- Cooperation / teamwork
- Pragmatism and speed
We Offer
- Incorporation in a highly technical area.
- Competitive and motivating work environment.
- Schedule flexibility depending on work shifts.
- Salary + productivity-based incentives.
- Growth and promotion opportunities to higher responsibility positions.
About the Company
Join our Systems Area and be part of a team that values technical excellence, teamwork, and continuous improvement. We offer a dynamic work environment where your skills will be challenged and your career will grow.
Application Process
Send us your resume and complete the form to register for this offer.
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