Systems Engineer

About the Position

Systems Engineer

Contribute as a systems engineer with two to five years of experience by maintaining stable Windows environments, reliable networks, and responsive desktop support in a work from office model. Deliver prompt incident resolution, proactive system improvements, and clear communication that help teams operate efficiently and support the company mission to provide secure and high-performing digital services. This is for field services support roles.

Responsibilities

• Provide proactive monitoring and maintenance for Windows-based endpoints and servers to ensure stable performance and minimal unplanned downtime for business users.
• Deliver responsive desktop support for office-based personnel by diagnosing software and hardware issues and restoring normal service within agreed timelines.
• Coordinate with networking colleagues to troubleshoot connectivity incidents so that office staff experience reliable access to core applications and shared resources.
• Document incident details, root causes, and resolution steps in the service management system to support trend analysis and continuous improvement of operations.
• Configure Windows user profiles, security settings, and local policies to align with organization standards and reduce operational risk to sensitive information.
• Perform software installation, configuration, and upgrade tasks on desktop systems while validating compatibility with existing tools and workflows.
• Collaborate with information security teams to apply patches and antivirus updates on Windows systems so that vulnerabilities are addressed in a timely manner.
• Guide end users through issue resolution steps in a clear and empathetic manner that builds trust and encourages efficient use of technology resources.
• Analyze recurring incidents across Windows and networking components to recommend practical enhancements that improve stability and user experience.
• Maintain accurate asset and configuration records for desktops, peripherals, and network-connected devices to support audits and lifecycle planning.
• Coordinate with vendors or internal teams for hardware repair or replacement so that impacted personnel can resume work with minimal delay.
• Adhere to day shift schedules and service level expectations while managing multiple support requests in a structured and prioritized way.
• Participate in knowledge sharing by updating troubleshooting guides and standard operating procedures to help colleagues resolve issues faster.

Requirements

• Demonstrate solid hands-on experience administering and supporting Windows operating systems, including configuration updates and common troubleshooting scenarios.
• Apply practical networking knowledge such as basic routing, switching, addressing, and name resolution to diagnose office connectivity problems effectively.
• Utilize prior desktop support experience in an office environment to handle incident queues, request fulfillment, and customer communication with professionalism.
• Exhibit strong problem-solving skills and attention to detail when analyzing system logs, error messages, and user reports to identify accurate root causes.
• Communicate clearly in spoken and written form with technical and non-technical stakeholders so that issue status and next steps are always well understood.
• Adapt quickly to new enterprise tools or management platforms related to Windows, networking, remote assistance, and service management.
• Apply fundamental security awareness around account hygiene, endpoint protection, and patching practices in day-to-day operations.

Certifications Required

Preferred certifications include CompTIA A+ and CompTIA Network+ or Microsoft Certified Azure or modern desktop-related credentials.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enable us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

We Offer

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program, and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.