Systems Engineer

About the Position

Systems Engineer

We are seeking a Systems Engineer to oversee the implementation and support of end user tools in a hybrid remote model, focusing on optimizing Windows environments and networking solutions. This role is for locations in Monterrey and Santiago, Mexico.

Responsibilities

• Provide Install, Move, Add, Change, Break-Fix, and end user support activities as required.
• Support Manufacturing Shop-Floor handhelds, laptops, and scanner devices where required.
• Perform data collection preservation activities related to migrations and eDiscovery.
• Stage, build, and image systems with standard client image (eCore).

Requirements

• Good Communication Skills.
• Good Analytic Troubleshooting Skills.
• Strong working knowledge of MS Windows Operating System.
• Working knowledge of MS Office and basic business applications.
• Good Customer Support Skills.
• Minimum 2 years of desk-side support services.
• Basic knowledge of networks, telecom, and compute storage.
• Basic knowledge of mobile device support.

Nice to Have

• Lead the deployment and management of end user tools ensuring optimal performance and user satisfaction.
• Oversee the configuration and maintenance of Windows systems to ensure reliability and security.
• Provide expert guidance in networking solutions to enhance connectivity and data flow.
• Manage desktop support operations addressing user issues promptly and effectively.
• Collaborate with cross-functional teams to integrate Nexthink solutions into existing systems.
• Monitor system performance and implement improvements to enhance user experience.
• Develop and maintain documentation for system configurations and support procedures.
• Conduct regular audits of systems to ensure compliance with company standards and policies.
• Facilitate training sessions for users to maximize the utilization of end user tools.
• Analyze user feedback to identify areas for improvement and implement necessary changes.
• Coordinate with vendors to ensure timely resolution of technical issues.
• Implement best practices in desktop support to streamline operations and reduce downtime.
• Drive initiatives to enhance system security and protect sensitive data.

We Offer

• Competitive salary and benefits package.
• Opportunity to work in a hybrid remote model.
• Professional development and career growth opportunities.

About the Company

Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Apply now

Benefits that help you thrive and grow

Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counseling, our Mental Health Allyship program, and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.

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