Systems Engineer

About the Position

Systems Engineer

The Systems Engineer role focuses on providing technical support and solutions for end-user tools including Nexthink Windows and networking. This position requires 2 to 4 years of experience in desktop support within a hybrid remote work model. The candidate will ensure seamless operations and contribute to enhancing user experience. This role is for locations - Mexico-Santiago and Mexico-Monterrey.

Responsibilities

• Provide Install, Move, Add, Change, lMAC, Break-Fix, and end-user support activities as required.
• Provide support for the Manufacturing Shop-Floor handhelds, laptops, and scanner devices.
• Perform data collection preservation activities related to migrations and eDiscovery.
• Stage, build, and image systems with standard client image (eCore).

Requirements

• Good Communication Skills.
• Good Analytic Troubleshooting Skills.
• Strong working knowledge of MS Windows Operating System.
• Working knowledge of MS Office and basic business applications.
• Good Customer Support Skills.
• Minimum 2 years of desk-side support services.
• Basic knowledge of networks, telecom, and compute storage.
• Basic knowledge of mobile device support.

Nice to Have

• Provide technical support for end-user tools ensuring optimal performance and user satisfaction.
• Troubleshoot and resolve issues related to Nexthink Windows and networking to maintain system integrity.
• Collaborate with team members to implement solutions that enhance desktop support services.
• Monitor system performance and proactively address potential issues to prevent disruptions.
• Develop and maintain documentation for system configurations and troubleshooting procedures.
• Assist in the deployment and configuration of software updates and patches.
• Conduct regular audits of systems to ensure compliance with company standards and policies.
• Offer guidance and training to users on best practices for utilizing end-user tools effectively.
• Evaluate and recommend improvements to existing systems to optimize functionality and efficiency.
• Coordinate with vendors and external partners to resolve complex technical issues.
• Ensure security protocols are followed to protect sensitive information and maintain data privacy.
• Participate in team meetings to discuss strategies for improving support services and user experience.
• Provide feedback to management on system performance and user satisfaction for continuous improvement.

Qualifications

• Possess strong technical skills in Nexthink Windows and networking essential for effective system support.
• Demonstrate proficiency in desktop support with a focus on remote troubleshooting and problem-solving.
• Exhibit excellent communication skills to interact with users and team members effectively.
• Have a keen attention to detail to identify and resolve technical issues promptly.
• Show adaptability to work in a hybrid remote environment ensuring consistent support delivery.
• Display a proactive approach to learning new technologies and improving existing systems.
• Hold a relevant certification in Windows or networking to validate technical expertise.

Certifications Required

• CompTIA Network+ or Microsoft Certified: Windows Server Fundamentals

We Offer

• Competitive salary
• Comprehensive benefits program including retirement plans, financial education, paid time off, flexible working, healthcare plans, counseling, and more.
• Opportunities to explore new technologies, industries, and locations within Cognizant's 350,000+ roles.
• Real-world impact by helping strengthen the businesses of the biggest brands you rely on.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Apply now

Share

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.