About the Position

Position Name: Systems Engineer

Reports to: Client Technology Manager

Department: Support

Location/Type: Remote - Johannesburg, South Africa

Status: Full-Time

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth.

Responsibilities

Perform IT Support services to users
Use of a ticketing system to manage support queries
Maintain documentation and comply with rules and guidelines of the organization
Adherence to strict change control procedures

Requirements

2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
Strong verbal and written communication skills
Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
Support of Sophos or similar products for endpoint threat management
Basic understanding of virtualization platforms such as VMware or Hyper-V
Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
Experience working in an MSP environment
The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities

Financial industry experience, including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
Exposure to/ability to support workloads in Azure or AWS
Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
Experience with and ability to support Citrix XenApp or similar products
Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

We Offer

Competitive salary
Comprehensive benefits
Great perks
Professional and career development opportunities

About the Company

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Systems Engineer

Job description