About the Position

Team Lead Order Processing (m/f/d)

Location: Germering / Germany

Type: Permanent, Full-time

Why Should You Join?

DocuWare is renowned for its globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile work and flexible working hours are part of our everyday life. If you're passionate about being part of an innovative company whose solutions are digitizing everyday work in a wide range of industries, we are excited to welcome you to the team.

Your Hiring Partner

Sarah Jagenow

Recruiting & Employer Branding Specialist

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Responsibilities

As Team Lead for Order Processing, you will serve as the point of contact for our customers and partners regarding invoices, contracts, licenses, and more. You will handle both leadership responsibilities and operational tasks.

Leadership Tasks:

Lead and coordinate the Order Processing Team, plan resources, and ensure optimal workload distribution.
Support team members with technical and organizational questions and foster their professional development.
Ensure that processes run efficiently and smoothly, continuously optimizing them.
Monitor adherence to schedules and deadlines and ensure high-quality work results.

Operational Tasks:

Ensure the rapid processing of incoming domestic and international orders.
Review, process, and manage orders and customer contracts, and handle the entry and maintenance of contract data in our central master data system.
Prepare order confirmations and pro forma invoices.
Act as a knowledgeable point of contact for partners and customers regarding all inquiries about invoices, licenses, and contracts.

Requirements

Completed commercial apprenticeship and several years of professional experience in a comparable role.
Initial leadership experience and eagerness to achieve your team's goals together.
Experience and knowledge in project management and process analysis that extends across departmental boundaries.
Strong service orientation and enjoyment of direct customer interaction.
Conscientiousness and a high standard of quality.
Strong MS Office skills.
Excellent written and spoken German and English skills.

We Offer

There are many great reasons to join DocuWare - our company culture is only one of them. As part of the DocuWare team, you will benefit from many advantages:

Globally distributed, international teams: Work with our teams in Germering, New York, Sofia, or other worldwide locations.
Hybrid role: Work in our Germering (Munich) Office or choose to work from home.
Individual support: Regular training tailored to your needs after an intensive induction.
Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table, and a relaxing lounge area.
Mental health support: Free and confidential access to resources and support for your well-being and stress management.
Healthy food: Fairtrade coffee with organic milk or oat milk, snacks, and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
Free Tuesday Lunch: Enjoy a complimentary and varied lunch every Tuesday.
Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train, or via highways A96/A99 (you can charge your e-car on site for free).
Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
Planning for your future: DocuWare subsidizes your company pension plan!
Stable job with a well-established and growing company.
Unique benefits: Choose one of three great options (Bonago, E-Gym, or subsidized Deutschlandticket) to suit your needs.
We only use the latest technologies - find out more on Stackshare.
Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
Family First: Preferential registration in our selected daycare center in Germering (no guarantee).
Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.

For better insights, check us out on Instagram!

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About the Company

Our Values

Customer Centric

We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.

Decent

We are respectful, helpful, and reliable when working with customers, partners, and colleagues.

Dynamic

We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.

Passionate

We love what we do and confidently strive for ambitious goals through focus, collaboration, and having fun together.

Team Lead Order Processing

Job description