Team Lead Order Processing (m/f/d)

About the Position

Team Lead Order Processing (m/f/d)

Location: Germering, Germany

Employment Type: Full-time

Why should you join?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

Responsibilities

As Team Lead for Order Processing, you will serve as the point of contact for our customers and partners regarding invoices, contracts, licenses, and more. You will handle both leadership responsibilities and operational tasks.

Leadership Tasks:

• Lead and coordinate the Order Processing Team, plan resources, and ensure optimal workload distribution.
• Support team members with technical and organizational questions and foster their professional development.
• Ensure that processes run efficiently and smoothly, continuously optimizing them.
• Monitor adherence to schedules and deadlines and ensure high-quality work results.

Operational Tasks:

• Ensure the rapid processing of incoming domestic and international orders.
• Review, process, and manage orders and customer contracts, and handle the entry and maintenance of contract data in our central master data system.
• Prepare order confirmations and pro forma invoices.
• Act as a knowledgeable point of contact for partners and customers regarding all inquiries about invoices, licenses, and contracts.

Requirements

• Completed commercial apprenticeship and several years of professional experience in a comparable role.
• Initial leadership experience and eagerness to achieve your team's goals together.
• Experience and knowledge in project management and process analysis that extends across departmental boundaries.
• Strong service orientation and enjoyment of direct customer interaction.
• Conscientiousness and a high standard of quality.
• Strong MS Office skills.
• Excellent written and spoken German and English skills.

We Offer

• Globally distributed, international teams.
• Hybrid role: Work in our Germering (Munich) Office or choose to work from home.
• Individual support with regular training tailored to your needs.
• 35 vacation days per year, sport offerings, massages, a football table, and a relaxing lounge area.
• Mental health support with our employee assistance program.
• Healthy food: Fairtrade coffee, organic milk or oat milk, snacks, fresh fruit, and subsidized lunch.
• Free Tuesday Lunch with a complimentary and varied menu.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train, or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit with regular employee and team events.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Planning for your future: DocuWare subsidizes your company pension plan.
• Stable job with a well-established and growing company.
• Unique benefits: Choose one of three great options (Bonago, E-Gym, or subsidized Deutschlandticket) to suit your needs.
• Latest technologies - find out more on Stackshare.
• Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First: Preferential registration in our selected daycare center in Germering (no guarantee).
• Buddy Program: Paired with a buddy who will support you during your onboarding and offer valuable tips.

About the Company

DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life. Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!

Your Hiring Partner

Sarah Jagenow

Recruiting & Employer Branding Specialist