About the Position

Team Lead | IONOS | Full-time | Cebu City, PH | Reference ID: 1236

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Responsibilities

Ensure customer orientation and productivity of employees and react accordingly when needed.
Provide orientation and set correct company expectations for employees which may include giving correct information, assistance, and reference materials necessary to perform their jobs efficiently.
Main contact for work-related needs of employees.
Assist in addressing and resolving a variety of concerns and issues pertaining to account support, performance standards, relationships with colleagues/team, and other departments.
Submit team performance reports and address performance problems through corrective disciplinary actions.
Process and submit operational and administrative tasks on a timely manner.
Create and implement team-based or individual action plans as needed to drive performance.
Meet team attendance and performance targets.
Conduct coaching and mentoring that are essential to the individual and team development.
Interact with different teams and departments within the company.
Attend official organizational meetings set for updates and discussions.
Spearhead monthly retention activities and other activities that will promote camaraderie and teamwork within the company.
To be service-oriented and ensure customer satisfaction.
Continuous proactive effort towards improving customer satisfaction and our internal procedures.
Conduct interviews for potential new agents or replacement agents.

Requirements

3-5 years Team lead experience
Education or training in Computer Science, IT, or equivalent experience.
Excellent English verbal and written communication skills.

Nice to Have

Experience in Performance management.

We Offer

Competitive salary + bonuses + unlimited commission.
Generous paid time off.
Healthcare and Life Insurance coverage on day 1.
Above industry standard company and statutory benefits.
Monthly and Quarterly Engagement Activities.
Work-Life Balance.
Training and Development.

About the Company

At IONOS, the leading European provider of cloud infrastructure, cloud services, and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture, and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Ready to make an impact? Apply now and grow your career with us.

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age, as well as sexual orientation and identity, physical characteristics, marital status, or any other irrelevant factor subject to applicable law.

Team Lead

Job description