Team Lead Retention

About the Position

We are seeking a Team Lead Retention with 3+ years of CRM experience in online casino/iGaming to lead, develop, and scale the CRM team.

Responsibilities

• Lead, develop, and scale the CRM team through hiring, coaching, and performance management;
• Translate CRM strategy into actionable plans, priorities, and team objectives;
• Own CRM backlog, campaign execution processes, and delivery quality standards;
• Drive CRM business performance across revenue, retention, churn, and LTV metrics;
• Identify growth opportunities, optimize CRM economics, and present results to stakeholders;
• Collaborate with product, analytics, BI, and tech teams to improve CRM capabilities and efficiency.

Requirements

• 3+ years of CRM experience in online casino/iGaming, including team leadership;
• Strong understanding of retention, lifecycle marketing, segmentation, and CRM analytics;
• Proven experience managing CRM campaigns, processes, and cross-functional initiatives;
• Data-driven mindset with the ability to prioritize based on business impact;
• Excellent leadership, communication, and stakeholder management skills.

We Offer

• 🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
• 🤝 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
• 📍 Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
• 🧑‍💻 Modern corporate equipment based on macOS or Windows and additional equipment are provided;
• 🏖 Paid vacations, sick leave, personal event days, days off;
• 👨‍⚕ Corporate health insurance program for your well-being;
• 💵 Referral program - enjoy cooperation with your colleagues and get a bonus;
• 📚 Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
• 💁🏼‍♀️ Rewards program for mentoring and coaching colleagues;
• 🗣 Free internal English courses;
• ✈️ In-house Travel Service;
• 🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;
• 🎳 Company events, team buildings.

About the Company

Join our fast-growing business group and be part of a multicultural team of top professionals in various fields such as Development, Architecture, Management, Operations, Marketing, Legal, and Finance.