Team Lead - Technical Support

About the Position

We are looking for a Technical Support Team Lead to join our team in Chicago. As a key member of our Technical Support team, you will lead a customer-facing team that serves as a first point of contact for Adyen’s merchants globally. You will guide and develop the team to help solve complex technical and operational questions.

Responsibilities

• Lead a customer-facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices.
• Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices, and developing global alignment as we scale.
• Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen’s merchants and grow their careers.
• Help define and clearly communicate objectives and key results for the Support team.
• Institute accountability, track team progress and success, and present results to Senior Leadership.

Requirements

• People leadership experience with a focus on leading and mentoring a team, helping team members grow individually and as a team.
• Innovative mindset with strong problem-solving capabilities and experience dealing with ambiguity.
• Ability to serve as an escalation point to varied technical support requests and issues.
• Quick decision-making skills and the ability to prioritize requests for both internal and external stakeholders.
• Strong communication skills and the ability to interact with others clearly and empathetically.
• Tech background or strong technical affinity (Payments or Fintech experience is not required but must be able to communicate enthusiasm for the space).
• Willingness to travel occasionally, both domestically and internationally where required.

We Offer

• Competitive annual base salary range of $125,000-175,000.
• Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.
• Opportunity to work in our Chicago office with a hybrid workplace model.

About the Company

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. We create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.

Diversity, Equity, and Inclusion

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

EEO Statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Work Eligibility

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.