About the Position

We are looking for you to join our Customer Service Team in our Refrigeration and Freezing Division at our Warsaw location as a Team Leader Customer Service (m/f/d).

Responsibilities

Strategic and operational management and continuous development of all service areas - including customer service, technical support, field service, spare parts management, and the regional service network - within the Polish market
Ensuring efficient and seamless service operations through the planning, management, and continuous optimization of service processes
Implementation of global and regional service strategies and establishment of standardized, high-performance service processes within the Polish service network
Analysis, management, and continuous optimization of key service KPIs to ensure excellent service quality, high customer satisfaction, and sustainable performance
Cross-functional collaboration with sales teams, dealers, service partners, and external service providers, to ensure an efficient and customer-oriented service organization
Leadership, management, and further development of the regional service organization, as well as enhancing the performance capabilities of the service network in the regions under responsibility
Fostering knowledge transfer, identifying opportunities for optimization, and building sustainable customer relationships

Requirements

Successfully completed technical or commercial vocational training
Several years of professional experience in an international service environment, including the leadership, management, and further development of service organizations and external service partners
Strong customer and service orientation combined with a confident demeanor and negotiation-level proficiency in German and English
High level of intercultural competence and enthusiasm for collaborating with international teams and business partners
Strong analytical skills and experience in managing and analyzing KPIs and performance reports
Structured, independent working style combined with strategic thinking capabilities
Willingness to travel

We Offer

We offer an interesting and challenging role with a comprehensive onboarding program in an innovative, international environment. You can expect a secure position with fair, appropriate compensation. Flexible working hours and the option to work remotely are standard practice for us. In addition, we offer numerous opportunities for personal development, a modern work environment, and a collaborative team atmosphere.

About the Company

Liebherr-Polska sp. z o.o. is a part of the Liebherr Group, a leading manufacturer in the Earthmoving division. Our commitment to innovation and excellence drives us to provide top-tier products and services to our customers worldwide.

Application

If you are interested, we look forward to receiving your application in English or German. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Yvonne Tschebaum.

Contact

Yvonne Tschebaum

0043 50809 21206

FAQs

Do you have any questions about working for Liebherr? Find the answers here!

Speculative Application

Didn’t find the position you were looking for? You are welcome to send us a speculative application.

Team Leader Customer Service (m/f/d)

Job description