Team Leader (Front Office)

About the Position

We are seeking a Team Leader for the Front Office to supervise daily operations, lead and motivate staff, and ensure exceptional service in a luxury hotel environment.

Conditions

• Accommodation: Accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets: Provided
• Meal: Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner - also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Duration of Employment Contract: 2 years
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.
• Salary: 3.000 AED + language allowance + Service charge + Tips

Responsibilities

• Supervise daily front office operations including reception, concierge, guest services, and bell desk. Lead, motivate, and support front office staff to deliver exceptional service.
• Provide on-the-job coaching, training, and performance feedback to team members. Ensure team members adhere to brand standards, grooming policies, and service protocols.
• Ensure front desk operations are run efficiently and in line with daily schedules and occupancy forecasts. Coordinate with other departments (housekeeping, reservations, F&B, security) for smooth interdepartmental workflows.
• Prepare and submit shift and daily reports including occupancy, revenue, and guest feedback.
• Monitor front office systems (e.g., Opera, PMS) to ensure accurate billing, reservations, and guest profiles.

Requirements

• High school diploma or equivalent (required). Degree or diploma in Hospitality Management or related field (preferred).
• Additional leadership or customer service certifications are a plus. Minimum 2–4 years of front office experience in the hospitality industry. Experience in 4- or 5-star hotels or luxury environments is strongly preferred.
• Proficiency in hotel property management systems (PMS) such as Opera, Fidelio, or similar. Working knowledge of MS Office (Excel, Word, Outlook).
• Familiarity with POS systems, reservation platforms, and digital guest service tools.
• Skills: Strong leadership and motivational abilities. Conflict resolution and problem-solving skills. Strong organizational and time management capabilities. Professional appearance and grooming in line with brand standards. Guest-focused, solution-driven, and calm under pressure.

We Offer

• Competitive salary
• Comprehensive benefits package
• Professional growth opportunities
• Supportive and dynamic work environment

About the Company

Jumeirah Hotel Group is a luxury hotel brand known for its exceptional service and world-class hospitality. We are committed to providing unforgettable experiences to our guests and creating a rewarding work environment for our colleagues.

Apply Now

Interested candidates are encouraged to apply now and join our team in Dubai, UAE.