Team Leader Quality Customer Complaint (F/M)
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Job description
About the Position
Our Quality Operations organization is growing, and we are looking for an experienced Team Leader Customer Complaints to strengthen our Customer Quality team.
In this role, you will be responsible for managing customer relationships, coordinating customer complaint processes, leading a dedicated team, and ensuring compliance with customer-specific quality requirements. You will work closely with customers, production, engineering, and quality teams to drive customer satisfaction and continuous improvement.
Responsibilities
- Manage and maintain professional relationships with customers while ensuring fulfillment of customer requirements.
- Coordinate and monitor customer complaints, including root cause analysis and implementation of corrective and preventive actions.
- Prepare and manage 8D reports and ensure timely closure of customer issues.
- Monitor customer performance indicators and initiate improvement measures where necessary.
- Support the development and implementation of quality concepts, standards, and processes.
- Participate in customer, internal, and external audits and coordinate follow-up activities.
- Lead, coach, and develop the Customer Quality team.
- Define and monitor quality objectives in line with customer-specific requirements and IATF 16949 standards.
- Drive continuous improvement activities and promote problem-solving methodologies.
- Ensure effectiveness and efficiency of customer quality processes through performance monitoring and resource optimization.
- Escalate critical customer issues and support resolution activities at customer sites when required.
Requirements
- University degree in Engineering, Quality Management, Industrial Management, or a related technical field.
- Several years of experience in Automotive Quality, Customer Quality, or Quality Management.
- Experience in handling customer complaints and 8D methodology.
- Good understanding of IATF 16949 and customer-specific requirements.
- Experience in leading and coordinating teams.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a cross-functional and international environment.
- Excellent communication and customer management skills.
- Strong organizational skills and ability to manage multiple priorities.
- Fluent English; German represents an advantage.
We Offer
- Flexible and hybrid working arrangements.
- Opportunity to work with leading international automotive customers.
- Dynamic and collaborative international environment.
- Attractive compensation package including 13th salary and meal vouchers.
- Comprehensive benefits package covering medical services, sports & wellness, culture, education, tourism, and more.
- Long-term career development within a global technology company.
About the Company
Marquardt is a globally operating family-owned technology company with more than 8,000 employees worldwide. In Romania, our Production facilities, R&D Center, and Business Services organization work together to develop, manufacture, and support innovative solutions for leading international customers.
Driven by innovation, teamwork, and continuous improvement, we create technologies that shape the future of mobility and beyond.
We invite you to be part of the successful Marquardt team!
E-mail: [email protected]
Web: www.marquardt.com/careers/locations/romania
Contacts for this job offer
HRB-Romania
- E-mail: [email protected]
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