About the Position

TeamCity Customer Success Engineer (Post-sales) - US

Location: Marlton, New Jersey

You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity. You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges.

About JetBrains

We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.

Responsibilities

Day to day, you will:

Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.
Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.
Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.
Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.
Connect with product teams to present new product ideas and evaluate their fit with your portfolio.
Handle customer escalations, balancing expectations between the internal product team and the customer.
Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences.
Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.

Requirements

An empathetic, consultant-minded approach to solving technical and business problems for engineering teams.
Clear ownership of outcomes, with the ability to work independently across countries and time zones.
A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders.
The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities.
Curiosity about how different teams build software and a drive to constantly improve existing systems.
Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds.

Skills Required

Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role.
Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments.
Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation.
A practical understanding or hands-on exposure to AI/LLM applications within software development workflows.
Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions.
The ability to travel internationally as required by the role.

We Offer

Competitive Salary: $120,000 - $220,000 USD per year
Hybrid Work Environment: Flexibility to work from home and on-site
Professional Growth: Opportunities for continuous learning and career advancement

About the Company

We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

If this sounds like you, we’d love to hear from you.

TeamCity Customer Success Engineer (Post-sales) - US

Job description