Teamleiter (m/w/d) Kundenmanagement Mietwagen Augsburg

About the Position

Teamleiter (m/w/d) Kundenmanagement Mietwagen Augsburg

CHECK24 is one of Germany's leading online companies and the largest comparison portal. With our award-winning car rental comparison (over 35-time test winner), we offer thousands of customers daily a transparent comparison of offers from all relevant rental companies worldwide and enable booking at the best price. We are the competent and solution-oriented contact for our customers' inquiries. Through the targeted use of modern tools, technologies, and AI methods, we drive data-driven innovations - always with an eye on the added value for our customers. In addition to our location in Munich, our car rental price comparison has been based in Augsburg since 2016, directly in the HELIO at Augsburg Central Station.

If you want to make a difference, you are exactly right with us! To strengthen our team, we are looking for you as a Teamleiter (m/w/d) Kundenmanagement at C24 Mietwagenservice GmbH in Augsburg. We look forward to your application!

Responsibilities

• Team Leadership with Responsibility: You will take care of the professional and disciplinary management of your own team in customer service for car rental.
• Operational Management: You will be responsible for the daily business during our consultation times and coordinate the communication with our international car rental partners.
• Team Development: You will promote the professional and personal development of your team and actively contribute to the common success.
• Exciting Customers: You will support customers with complex issues around their car rental and ensure excellent customer experiences before, during, and after the rental as well as in the case of complaints and damage with your team.
• Cross-Team Collaboration: You will work closely and across locations (Augsburg, Munich, and Nuremberg) with team leaders and management on car rental topics and actively contribute to the further development of our processes and services.

Requirements

• Education & Management Experience: You have a completed commercial education or a comparable degree and initial management experience of a multi-person team. Experience in customer service, service centers, or the tourism or car rental industry is advantageous.
• Drive and Communication: You convince with a sovereign demeanor, pronounced communication skills, and the ability to motivate and successfully lead employees.
• Unconditional Customer Orientation: You enjoy contact with customers, think service-oriented, and find pragmatic and customer-friendly solutions even for demanding requests. You also have good knowledge of relevant travel destinations and understand the needs of our car rental customers.
• Organizational Talent & Solution Orientation: You work structured, keep an overview even in challenging situations, and implement topics independently and purposefully.
• Digital Fit & Tools: High internet affinity, secure handling of MS Office, curiosity for AI-based tools, and interest in digital trends as well as advanced knowledge in tourist software programs (e.g., Toma and Iris+).
• Language Skills: Fluent German and good English skills in speech and writing.

We Offer

• Easy Access: Central location directly at Augsburg Central Station in the HELIO (with shopping options, fitness, and cinema directly in the building). Our bright and modern office provides space for creativity, outdoor work, and fun with foosball or table tennis. Thanks to the free Germany ticket, subsidized bicycle/e-bike leasing, and free bicycle parking spaces, you can get to the office climate-neutrally and cheaply.
• Flexibility: Flexible working hours, more than 30 days of vacation for very good performance, and the option for additional unpaid vacation, sabbaticals, and workation abroad.
• Personal Exchange and Team Spirit: We cultivate our office culture with personal exchange, close cooperation, and great team cohesion. There is the possibility for "Home Office" (mobile work) on Fridays. We are much more than just colleagues - convince yourself of our CHECKito Spirit.
• We Value Your Commitment: An attractive compensation for weekend, public holiday, and late shifts, as well as annual bonuses for special achievements. Taking on responsibility is additionally honored (e.g., weekend shift leadership). Vouchers for numerous CHECK24 products, subsidized occupational pension scheme, and many other benefits (e.g., EGYM Wellpass, back school, free sports offers, team budgets for events) are included.
• We Promote You: Individual promotion of your career through internal and external training, regular feedback discussions, and personal coaching, as well as a personal budget for further training. Due to our strong and sustainable growth, we offer perspectives in the professional and management career.
• We Equip You: You will receive a high-performance laptop and two additional screens on your first day of work. Do you wish for individual equipment such as an ergonomic mouse, noise-cancelling headphones, or an adjustable desk height? No problem!
• You Can Feel at Home with Us: Free drinks are available chilled in every office. Coffee, cocoa, muesli, and fresh fruit are regional and organic. Free lunch is available 5 times a week for the entire team.
• We Are Also a Great Team Outside of Work: We have a collegial and friendly interaction. At beer garden and Plärrer visits, office parties, and legendary summer and Christmas parties, we celebrate our successes together. We also offer numerous team events and joint sports rounds such as soccer, bouldering, or yoga - We roll with the best.

Contact

Jessica Bauer

[email protected]

Please send us applications exclusively online via our application form.