Technical Account Manager

About the Position

Technical Account Manager

Location

Remote - USA

Employment Type

Full time

Department

Customer Experience

Compensation

• Estimated OTE $115K – $155.5K • Offers Equity

About the Role

The Technical Account Manager (TAM) at Sift is the technical product expertise embedded with the customer. You're the person who knows the product deeply enough to catch what's about to go wrong in someone's actual environment. We serve as the named, persistent technical partner for Sift's strategic and premium accounts, working in close lockstep with Customer Success so customers get one seamless, aligned strategy rather than a handoff between silos. We connect across Customer Success, Support, Customer Engineering, Trust & Safety Advisory (TASA), Managed Operations, and Product/Engineering to keep every account's technical health ahead of the next escalation.

Operating primarily as a technical diagnostician rather than a builder or purely relationship owner, you excel at reading workflows, analyzing labeling practices, observing score behavior, and catching drift before it becomes an escalation.

You'll build deep, lasting familiarity with each customer's implementation, architecture, workflows, labeling practices, signals, and roadmap, calling out patterns drawn from other customer engagements and your technical expertise. Working in close partnership with Customer Success Managers (CSMs), you translate complex technical findings into meaningful value stories for stakeholders, ensuring you never work in a silo. You are a technical strategy owner and diagnostician, connecting across Customer Success, Support, Customer Engineering, Trust & Safety Advisory (TASA), Managed Operations, and Product/Engineering.

Responsibilities

• Serve as the named, persistent technical partner for a portfolio of strategic and premium accounts in close alignment with the CSM.
• Build and maintain a technical success plan for each account alongside the CSM.
• Diagnose and guide customers on ongoing best practices for workflow design, labeling strategy, and configuration hygiene.
• Own implementation continuity after go-live in partnership with the CSM.
• Run recurring technical health reviews and diagnostic readouts with the CSM.
• Help customers navigate model releases with confidence alongside the CSM.
• Operationalize TASA's fraud strategy and vertical recommendations inside the customer's Sift environment.
• Coordinate the technical diagnostic and mitigation response during active fraud attacks.
• Act as the voice of the customer internally by spotting recurring technical patterns, feature requests, and workflow trends.
• Act as the primary technical partner to the CSM across Support, Customer Engineering, TASA, Managed Operations, and Product/Engineering.
• Contribute to account retention and growth by catching technical risk early, keeping accounts model-release ready, and cutting down repeat issues.

Requirements

• 5+ years in a technical, customer-facing role – Technical Account Management, Solutions Engineering, Implementation, or Technical Support.
• Prior experience in fraud or payments.
• Strong pattern recognition skills across APIs, webhooks, JSON, and data logs.
• Working SQL and data analysis skills.
• Familiarity with scripting languages (Python is a plus).
• Ability to translate technical detail into business impact.
• A structured, proactive approach to account health.
• Comfort operating under pressure during live incidents.
• Ability to augment a work process using AI-tooling.
• Strong cross-functional instincts.
• Familiarity with machine learning concepts.
• Experience running formal technical health reviews or success planning cadences.

We Offer

• Competitive salary range: $115K - $155.5K
• Equity
• Remote work options

About the Company

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Global brands rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.

At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet.

This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy