About the Position

Technical Account Manager Architect - EMEA (Israel)

Location

Israel

Employment Type

Full time

Location Type

Remote

Department

Support Services

About the Company

ClickHouse is the open-source, real-time analytical database behind a lot of today's AI. More than 4,000 companies build on ClickHouse, including Anthropic, OpenAI, Tesla, and Meta.

About the Role

As a Technical Account Manager Architect, you're the named technical lead for a small group of our largest customers. You carry the context of how they run ClickHouse, guide them from their first design decisions through production and growth, and make sure the rest of ClickHouse shows up for them when it matters. Your job is to keep them healthy, help them get more out of ClickHouse, and spot the next use case.

You'll work inside our Support organization and own escalations for your accounts, working closely with our support engineers. The role is based in Israel, close to some of our biggest customers in EMEA.

Responsibilities

Run a regular cadence with 4 to 8 strategic accounts (weekly, fortnightly or monthly, depending on the project), plus quarterly health checks and business reviews, on site where it helps.
Lead onboarding, where the decisions that are hardest to reverse get made: schema and data modelling, table engines, ingestion, migration, and query design.
Once customers are live, keep performance and cost on track as they grow, and help them onto new use cases.
Work closely with Support: own escalations for your accounts, with regular case reviews and a direct line into L3 engineering.
Work with the right people for each piece of work: partner with Solutions Architects on new use cases and proof of concepts, and bring in Consulting Engineers for hands-on projects.
Write it down: documented setup and configuration, knowledge base articles, and reference architectures that help other customers too.

Requirements

5+ years in a hands-on, customer-facing technical role after the sale, whether your title was TAM, solutions architect, professional services, senior support, or something else.
Specialist depth in data modelling, query performance, and integration on distributed or analytical databases.
Hands-on SQL. You regularly write complex queries from scratch, and tune and debug them yourself.
Experience owning a small book of high-touch enterprise accounts, where you know each customer's architecture in depth.
Hands-on cloud experience (AWS, GCP, and/or Azure) and a working knowledge of Kubernetes.
You explain technical trade-offs clearly, to engineers and to executives.
Fluent English and Hebrew.

Nice to Have

Experience with ClickHouse, or with other analytical databases such as Snowflake, BigQuery, Redshift, or Druid.
Involvement in open source, as a user, contributor, or community member.

We Offer

Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
Healthcare - Employer contributions towards your healthcare.
Equity in the company - Every new team member who joins our company receives stock options.
Time off - Flexible time off in the US, generous entitlement in other countries.
A USD$500 Home office setup if you’re a remote employee.
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please see here for our Privacy Statement.

Technical Account Manager Architect - EMEA (Israel)

Job description