About the Position

Technical Account Manager

Canada; Remote - Canada

ID: JR12348 (for internal use only)

At Samsara, we are the pioneers of the Connected Operations™ Cloud, a platform that empowers organizations to harness IoT data for actionable insights and improved operations. We are dedicated to enhancing the safety, efficiency, and sustainability of the physical operations that drive our global economy. Representing over 40% of global GDP, these industries are the backbone of our planet, including agriculture, construction, field services, transportation, and manufacturing. We are thrilled to digitally transform their operations at scale.

Responsibilities

As a Samsara Technical Account Manager (TAM), you will:

Transform your assigned customers’ support experience through technical proficiency and problem-solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting.
Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met.
Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved.
Cultivate solid and long-lasting relationships with technical stakeholders within your customers’ organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara.
Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.
Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities.
Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers’ needs.
Champion, role model, and embed Samsara’s Operating Values and Principles in how you show up to work.

Requirements

Minimum requirements for the role:

7+ years of experience in technical account management, customer success, or a similar role.
Bachelor's degree in a technical field or equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields.
Exceptional technical literacy, with the ability to understand and troubleshoot hardware, software, and AI technology.
Strong written and verbal communication skills.
Demonstrated ability to build and maintain customer relationships.
Business acumen with a focus on understanding customer needs through a data-informed approach.
Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards.

An ideal candidate also has:

Python coding skills, allowing you to provide enhanced technical support and solutions to our customers.
Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment.
Organized, with a commitment to maintaining accurate account records.
A team player who can collaborate effectively in a fast-paced environment.
Prior experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI (Gemini preferred).

We Offer

Annual Base Salary

$93,075-$120,450 CAD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

About the Company

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Technical Account Manager

Job description