Technical Account Manager - French or Spanish Speaker

About the Position

We are looking for a Technical Account Manager to join our team on a full-time basis in Cairo, Egypt!

Responsibilities

• Work with customers who subscribe to Commvault’s Customer Success ESP Program. You will align with customers to provide strategic and tactical mentorship and assist with technical issues. You will also work with key collaborators (both internal and external) to review business and operational challenges, provide architectural and infrastructure guidance, and propose enhanced solutions to ensure the success of the customer’s Commvault solution.
• Provide deep technical knowledge to ESP Customers. Tasked with providing tactical and strategic guidance, connecting with Commvault Sales teams, sharing customer sentiment, and providing insights regarding their customers.
• Partner with the SAM to provide support and give tactical and strategic mentorship in that customer’s sustained Commvault environment.
• Act as a liaison between customer, Customer Support, Product Management, and Development. This plan will focus on Customer, (Site Architecture, Business Objectives, and Requirements) to be refreshed every 90 days.
• Provide enhancements and quality support to the ESP customer by working with Commvault Account Management and Customer Support Team.

Requirements

• Must be fluent in English (written and verbal) to a professional level along with French or Spanish (written and verbal).
• Proven technical background and analytical skills.
• Strong written and oral communication skills.
• Strong organisational skills with an ability to handle challenging client demands.
• Flexibility to work in a fast-paced and demanding work environment.
• Ability to convey technical information to business-centric audiences.
• Strong practical knowledge across a broad spectrum of Information Technology such as EMC hardware platform, WAN tech, Windows OS, Cloud Storage, SAN, Tape Libraries, Exchange Enterprise Application, Virtualization, Clustering.
• Working knowledge of disaster recovery and design capabilities.
• Solid understanding with backup and recovery products (Commvault, Veritas NBU, CA, etc).

We Offer

• We offer an attractive compensation and benefits package.
• Employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing, e.g., Commvault Certifications.
• Good company environment to work in where you will work with some of the best talent around!
• An all-embracing company culture, an opportunity to join our Employee Resource Groups.

About the Company

Commvault (NASDAQ: CVLT) delivers continuous recovery for the AI era. We help organizations stay ready for constant disruption by returning critical data, applications, identities, and AI systems to a clean, trusted state. Our purpose-built recovery solutions span cloud-native and hybrid environments, leveraging AI to enable resilience at enterprise scale.

As an organization, we are committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected]. For any inquiries not related to an accommodation, please reach out to [email protected].

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