Technical Account Manager -IL

About the Position

Coralogix is revolutionizing observability with a real-time streaming analytics pipeline that offers monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights at an infinite scale, for less than half the cost.

We are seeking Technical Account Managers at Coralogix to play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. The mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.

We are looking for hands-on, detail-oriented professionals with a strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals.

Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value-all while engaging with stakeholders across levels, from hands-on engineers to senior executives.

Responsibilities

• Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
• Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
• Understand customers' technical requirements and business goals to consistently create new artifacts and deliver value
• Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available
• Build a successful and ongoing game plan for each customer based on specific data analysis and customer’s needs
• Establish relationships and engage with technical counterparts to drive product adoption
• Advocate internally for customer needs within Coralogix and influence a product development roadmap

Requirements

• +3 years experience in account management, customer success managers, or customer-facing technical roles
• Strong technical background in DevOps, Cloud, Kubernetes, Containers/Docker
• Strong knowledge of the Monitoring, Observability, Log Management, and SIEM markets
• Hands-on experience with technical integrations and complex troubleshooting
• Excellent communication skills in English, both written and verbal
• Strong presentation skills, with the ability to communicate effectively and build credibility with technical and executive stakeholders
• BSc degree in Computer Science / Engineering - advantage
• Experience in SAAS B2B software companies - advantage

We Offer

• Competitive salary
• Full-time position
• Opportunity to work in a leading observability company
• Professional growth and development

About the Company

Coralogix is at the forefront of observability solutions, providing real-time streaming analytics pipelines that offer monitoring, visualization, and alerting capabilities without the burden of indexing. Our mission is to provide deep Observability and Security insights at an infinite scale, for less than half the cost.