Technical Account Manager

About the Position

Technical Account Manager

Bengaluru

MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform. TAMs combine:

• Deep product knowledge and expertise across multiple domains
• Polished technical communications
• Strong account leadership, with the ability to engage effectively at all levels of the customer
• Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience
• A high degree of ownership and willingness to go above and beyond for our customers

The TAM’s primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the MongoDB product portfolio. They do this through a systematic engagement process including deep discovery and the development of a roadmap of shared objectives. They are able to operate in complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB. The TAM is able to shift gears between enabling, coaching and mentoring, and marshaling resources to get the right things done at the right time.

The TAM also acts as the eyes and ears of the product team while working with marquee customers as they will sometimes surface new requirements or potential areas of opportunity for future development. They work closely with these teams to understand these requirements, manage expectations, and ensure MongoDB is staying one step ahead of customer needs.

This role will be an early hire into the new Technical Account Management function and will help pioneer the new service offering for MongoDB.

Successful candidates will have the flexibility to work around the schedules of customers with 100% uptime systems while enjoying the life/work balance MongoDB promotes.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Responsibilities

• Build and maintain key relationships with technical leaders at marquee customers
• Collaborate with customers on their projects to build and scale MongoDB solutions
• Resolve questions and demonstrate solutions related to architecture, performance, recovery, security, and more
• Mentor and ramp new team members
• Take initiatives in building knowledge of new product lines within the MongoDB ecosystem

Requirements

• 7+ years of relevant experience
• Communicator
• Collaborator
• Problem Solver
• Technical Expert
• Builder
• Product evangelism

Nice to Have

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Extensive experience with mass scale application architectures
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Strong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering

We Offer

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with exceptionally skilled people around the globe
• Learn, contribute, and make a positive impact on the product and community

About the Company

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.