Technical Account Manager

About the Position

We are looking for a Technical Account Manager to join our team in a remote position based in Mexico. As a Technical Account Manager at Samsara, you will be the cornerstone of technical customer success, driving measurable business value and ensuring long-term adoption of our platform.

Responsibilities

• Drive Customer Impact & Value Realization: Deliver measurable value by aligning Samsara's solutions with customers' business objectives.
• Use AI to Transform the Customer Experience: Leverage AI-powered tools to anticipate customer needs and deliver impactful outcomes.
• Execute Transformational Technical Account Management: Manage a portfolio of accounts, developing success plans and mitigating risks.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering our platform and advising customers.
• Provide Consultative Problem Solving & Solutioning: Understand and solve customer challenges using a consultative approach.
• Communicate with Influence and Clarity: Lead customer meetings and adapt communication styles to engage diverse audiences.
• Foster Cross-Functional Collaboration: Partner with Sales, Support, Product, and Engineering teams to advocate for customer needs.
• Demonstrate Ownership and Act as a Multiplier: Take initiative on team projects, contribute to the knowledge base, and help onboard new team members.

Requirements

• Experience: 7+ years in a technical, customer-facing role such as technical account management, solutions consulting, or customer success.
• Education: Bachelor's degree in a technical field or equivalent practical experience.
• Technical Proficiency: Exceptional technical literacy with the ability to troubleshoot complex hardware, software, and API integrations.
• Bilingual: Fluent in English and Spanish.
• Customer Focus: Data-informed approach to understanding customer needs and building long-term relationships.
• Communication: Strong written and verbal communication skills in English and Spanish.
• Collaborative Spirit: A team player who thrives in a fast-paced environment.

Nice to Have

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills.

We Offer

• Competitive total compensation package including base salary, performance-based bonus/variable pay, and equity.
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• A culture of belonging and inclusion.

About the Company

Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness IoT data for actionable insights and improved operations. We are committed to improving the safety, efficiency, and sustainability of the operations that power the global economy.

Join us in shaping the future of physical operations!