About the Position

Technical Account Manager – Middle

FinteqHub continues to expand the team and is looking for a Technical Account Manager – Middle. This role is ideal for someone who enjoys solving complex technical challenges while working closely with business partners and merchants.

Overview

The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.

Responsibilities

Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues
Manage and support technical integrations with payment providers, merchants, and third-party systems
Analyse API requests, logs, and transaction flows using tools such as Postman, browser devtools, and monitoring systems
Gather client requirements and translate business needs into clear technical tasks for internal teams
Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes
Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals
Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality
Contribute product and process improvement ideas based on merchant feedback and technical observations

Requirements

Upper Intermediate English or higher
Confident presentation and communication skills, including client calls and product demonstrations
Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies
Hands-on experience with Postman (or similar API tools) and browser developer tools
Ability to investigate technical issues and work effectively across multiple teams
Proactive mindset with strong ownership and problem-solving skills

Nice to Have

Experience working with payment systems, gateways, acquirers, or PSPs
Understanding of the payments ecosystem, merchant needs, card schemes, and transaction flows
Previous experience in technical support, integration support, or technical account management
Programming experience in any language and ability to work with API requests/scripts
Familiarity with ELK stack or similar logging and monitoring tools
Russian proficiency – Upper Intermediate or higher

We Offer

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

Locations

Warsaw, Poland
Poznań, Poland

About the Company

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]

Technical Account Manager – Middle

Job description