Technical Account Manager - Parcel Automation

About the Position

Pioneer your career! Körber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!

The Technical Account Manager (TAM) serves as the primary technical and commercial point of contact for customers throughout the lifecycle of parcel automation and material handling solutions, from pre-sales engagement and solution development through deployment, ongoing support, and account expansion. As a trusted advisor and subject matter expert in automated parcel sortation systems and material handling equipment (MHE), the TAM provides strategic technical guidance, aligns solutions with customer operational goals, and identifies opportunities for system optimization, modernization, and growth.

Responsibilities

• Serve as the primary technical advisor and trusted point of contact for strategic customer accounts, providing expertise on parcel sortation systems while developing and maintaining strong, long-term relationships with key stakeholders.
• Conduct regular business reviews and system performance assessments, analyzing key performance indicators (KPIs) such as throughput, read rates, mis-sort rates, system availability, and downtime to identify optimization opportunities and drive continuous improvement.
• Partner with customer engineering and operations teams to develop recommendations for system optimization, preventive maintenance, equipment upgrades, retrofits, software enhancements, and future expansion initiatives that improve operational performance.
• Drive customer satisfaction, retention, and account growth through proactive engagement, value-based consulting, issue resolution, and the identification of opportunities that align with customers' operational and business objectives.
• Support sales engineering and business development activities by collaborating with internal stakeholders to identify customer requirements, evaluate operational constraints, review system designs, and deliver technical presentations, demonstrations, and solution workshops.
• Assist in the development of technical proposals and business cases, including responses to RFPs/RFIs, solution recommendations, ROI analyses, modernization plans, system integrations, service agreements, and technology upgrade opportunities.
• Act as a cross-functional liaison and customer advocate, translating complex operational requirements into clear technical specifications for internal engineering, project delivery, and support teams while managing escalations and ensuring effective issue resolution.
• Monitor emerging industry trends and technologies such as automation, AMR/AGV integration, vision-based sorting, and AI-driven solutions, while supporting commissioning activities, site acceptance testing, and system performance validation to ensure successful customer outcomes.

Requirements

• Exceptional verbal and written communication skills, with the ability to effectively present technical and business information to customers, stakeholders, and executive leadership.
• Strong relationship-building and customer service skills, with a proven ability to establish trust, influence decision-making, and resolve issues professionally.
• Demonstrated ability to manage multiple priorities, balance competing deadlines, and deliver results in a fast-paced environment.
• Proven experience collaborating with cross-functional teams, including engineering, operations, sales, and project management, to achieve customer and business objectives.
• Strong technical troubleshooting, systems analysis, and problem-solving capabilities, with the ability to identify root causes and implement effective solutions.
• Financial and commercial acumen, including experience evaluating business opportunities, developing ROI-driven recommendations, and identifying growth initiatives through data and performance analysis.
• Strong negotiation, influencing, and conflict resolution skills, with the ability to navigate complex customer situations and drive successful outcomes.
• Commitment to continuous learning and adaptability, with the ability to obtain and maintain USPS security clearance within three months of hire.

Education and Experience Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Automation, or equivalent practical experience.
• Minimum 5+ years of professional experience in technical account management, sales engineering, systems integration, or field engineering within the parcel and/or postal automation industries.
• Demonstrated deep domain knowledge of high-speed parcel sortation technologies (e.g., singulation, cross-belt, shoe sorters, tilt-tray, pocket sorters, conveyor systems).
• Working knowledge of data capture technology: vision systems, 1D/2D barcode scanners, dimensioners (DWS), and weight-in-motion scales.

Additional Requirements

• Ability to travel domestically and internationally, a minimum of 25%, as required by business needs.
• Must possess, or be able to obtain and maintain, all required travel documentation, including a valid passport where international travel is necessary.
• Must be able to lawfully enter and exit the United States and other countries required for business travel.
• Must not have any legal or regulatory restrictions that would prevent the issuance, renewal, or use of required travel documents, or otherwise limit the ability to fulfill the travel requirements of the role.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities
• Diverse and inclusive workplace

About the Company

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to [email protected]. Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.