Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Technical Account Manager - Splunk Platform
Responsibilities
- Provide high-quality guidance and mentorship on enterprise-level architecture, configuration, and data governance in Splunk Enterprise and Splunk Cloud environments to ensure optimal system performance.
- Execute strategic adoption activities, including regular meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.
- Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.
- Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.
- Assist customers with capacity and upgrade planning to ensure complete readiness for key events and major projects.
- Serve as the dedicated point of contact for adoption, enablement, and technical escalations to streamline the customer experience.
- Monitor and lead interactions with technical support teams to resolve high-priority cases quickly and prevent future incidents.
- Collaborate continuously with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.
- Contribute to team scaling by building repeatable processes, developing collateral, and implementing new tools to improve our internal workflows.
- Drive high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsell and expansion.
Requirements
- 5+ years of experience administering and using the Splunk platform.
- 3+ years of experience in Splunk implementation, build, and architecture.
- 2+ years of experience working specifically with Splunk Cloud.
- 1+ years of hands-on experience with scripting languages (e.g., Bash) and application development (e.g., Java, Python, .NET).
- Experience executing 1 or more enterprise Cloud Migration projects.
Nice to Have
- Splunk Core Certified Consultant accreditation.
- Familiarity with the broader suite of Splunk-related products and integrations.
- Advanced knowledge of multi-tier Splunk architectures, clustering, and scalability topics.
- Strong proficiency in Splunk Processing Language (SPL).
- Demonstrated ability in technical consulting or big-data analytics.
- Thorough understanding of Splunk Deployment Methodology and Implementation.
- Excellent communication skills with the ability to translate complex technical concepts to diverse, non-technical audiences.
- Strong problem-solving skills and a proactive, collaborative approach to navigating customer challenges.
- Willingness to undergo appropriate security background checks (e.g. UK SC clearance).
We Offer
- Competitive salary
- Opportunity to work in multiple locations across the UK
- Remote work options
- Professional development opportunities
About the Company
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Apply now to join our team and make a significant impact in the world of technology.