Technical Account Manager (TAM)

About the Position

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor-guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership.

TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.

Responsibilities

• Workflow Optimization
  • Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
  • Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
  • Provide guidance on embedding Miro into the customer’s existing systems and ways of working
• Proactive Optimization
  • Monitor platform health, engagement, usage patterns, and feature adoption
  • Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
• Change Management & Scaling
  • Equip internal champions with strategies to scale adoption across departments, regions, and teams
  • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
  • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
• Strategic Alignment & Continuous Improvement
  • Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
  • Provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities

Requirements

• 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
• Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
• Proven ability to lead workflow optimization, platform adoption, and change management initiatives
• Expertise in platform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussions and cross-functional workshops
• Familiarity with collaboration tooling and product/service development workflows is a plus
• Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
• Willing to travel to customer sites up to 25%

We Offer

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Company

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

• Youtube
• Blog
• Instagram

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities, and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Prepare yourself to go beyond

Here are some helpful tips to ensure you have all the correct information throughout our hiring process.

How we hire

• 01. Recruiter Screen: A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.
• 02. Hiring Manager: The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.
• 03. Skill Assessment: An interactive presentation to see your skills in action, based around a particular case study or business problem.
• 04. Meet the Team: Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.
• 05. Leadership Round: Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.

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