Technical Account Manager

About the Position

We are looking for a Technical Account Manager to join our team at Samsara, the pioneer of the Connected Operations™ Cloud. This role is remote and open to candidates residing in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Responsibilities

• Transform your assigned customers’ support experience through technical proficiency and problem-solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting.
• Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met.
• Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved.
• Cultivate solid and long-lasting relationships with technical stakeholders within your customers’ organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara.
• Be fluent in English to effectively engage and communicate with a diverse customer base in North America.
• Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.
• Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities.
• Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers’ needs.
• Champion, role model, and embed Samsara’s Operating Values and Principles in how you show up to work.

Requirements

• Minimum requirements for the role:

  • Fluency in English is a must.
  • 7+ years of experience in technical account management, customer success, or a similar role.
  • Exceptional technical literacy, with the ability to understand and troubleshoot hardware, software, and AI technology.
  • Strong written and verbal communication skills.
  • Demonstrated ability to build and maintain customer relationships.
  • Business acumen with a focus on understanding customer needs through a data-informed approach.
  • Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards.

• Ideal candidate also has:

  • Python coding skills, allowing you to provide enhanced technical support and solutions to our customers.
  • Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment.
  • Organized, with a commitment to maintaining accurate account records.
  • A team player who can collaborate effectively in a fast-paced environment.
  • Prior experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI (Gemini preferred).

We Offer

• Compensation:
  • Annual Base Salary: $85,977.50-$130,050 USD
• Total Rewards:
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
  • Equity in a high-growth public company

About the Company

Samsara's Mission

Improve the safety, efficiency, and sustainability of the operations that power the global economy.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.