Technical Account Manager/Customer Solutions Architect
Primary stack
Nice to have's
Job description
About the Position
We are seeking a Technical Account Manager (TAM) to serve as the primary technical authority and trusted advisor for our customers and implementation partners with a direct link to our product team. In this role, you will own upfront system design and long-term platform health, lead solution architecture design, resolve complex integration blockers during implementation, and drive ongoing platform growth through new feature adoption, system optimization, and technical account management. By bridging hands-on engineering with strategic account management, you will ensure partners build scalable, high-value solutions on our platform while continuously channeling partner feedback and feature requests directly to our Product and Engineering teams.
Responsibilities
- Act as the primary technical point of escalation for assigned clients and partners
- Translate business needs into technical requirements and solutions
- Oversee technically complex scope items & ensure successful delivery
- Monitor health of (or suggest need for) Technical Advisories
- Identify project risks from SIs and other third party developers, including potential need for intervention by Oro
- Own architecture and solution related requests to support
- Escalate support tickets when needed to coordinate timely resolution
- Report any recurring issues or feature requests to the Oro product team
- Close collaboration with account main contact (CSM)
- Communicate with product and delivery teams, as needed, including go-live support
- Work with support and professional services team on client and partner advisory for customization requests
- Compare estimates vs post-project actual hours to improve future estimation work
- Advocate expanding existing features or suggest new ones for product roadmap
- Contribute to process improvements and internal knowledge sharing
Requirements
- 5+ years of experience in technical account management, solutions engineering, or similar client-facing roles
- Deep technical & architectural depth, including hands-on experience with modern system design, web APIs (REST, GraphQL), data integration patterns, and cloud platforms
- Strong understanding of web and e-commerce platforms implementation and ecosystems (PIM, ERP, CMS, OMS)
- Strong knowledge of web technologies (HTML, CSS, JavaScript, APIs, Server-side architecture)
- Experience managing multiple clients or projects simultaneously
- Excellent communication and presentation skills
- Strong problem-solving and organizational abilities
Nice to Have
- Familiarity with analytics tools (Google Analytics, GA4, etc.)
- Understanding of SEO, CRO, and digital marketing concepts
- Experience with Atlassian tools (JIRA, Confluence, etc.)
- Technical background or prior development experience is a plus
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative environment
- Professional growth and development opportunities
- Collaborative and supportive team culture
About the Company
OroCommerce is a global B2B eCommerce platform built for complex buying and selling. We help manufacturers, distributors, and wholesalers digitize and scale their businesses through flexible, open-source technology. Collaboration, transparency, and innovation drive how we work across teams, time zones, and partners to deliver lasting value for our customers worldwide.
© Oro. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Oro, Inc. is a US-based product IT company established in 2012 by the founders of Magento. The company focused on business applications development and working on a few open-source products: OroCRM, OroCommerce and OroPlatform. Our client and partner network reaches a global span, with a strong presence in Western Europe and the USA.Successful enhancement of our Oro products requires the help of new talented and qualified employees. As of today, we have multiple open positions available in our Ukrainian office. The flat organizational structure implemented in our company will also provide for your professional and personal development. At Oro Inc., you will always get answers to your questions and have an effective say in the company processes and strategies.Oro Inc. actively supports and sponsors local and international industry events and our developers usually invited to visit them. Along with big events, there is also a place for internal team-building, corporate events, and cozy office parties. We make our best effort to ensure that every employee feels unique and valuable, and gets reasonable feedback. Moreover, the company will support your desire to gain additional qualifications that can help your professional growth.With us, you will get the chance to both learn and earn in a dynamic and stable company.About our products:www.orocrm.comwww.orocommerce.com