Technical Advisor - Retrofit

About the Position

Technical Advisor - Retrofit

Liebherr USA Co. is seeking a Technical Advisor - Retrofit to join our team in Newport News, VA. This role is pivotal in the technical evaluation, planning, coordination, and execution support of retrofit projects for mobile and crawler cranes. As the primary technical interface between customers, field service, workshop operations, and Liebherr factories, you will ensure retrofit solutions are accurately specified, professionally implemented, and aligned with customer requirements.

Responsibilities

Technical Support & Engineering

• Evaluate retrofit requests and determine technical feasibility.
• Consult customers to identify the most suitable retrofit solutions for their operational needs.
• Review engineering drawings, schematics, wiring diagrams, hydraulic circuits, and technical documentation.
• Coordinate technical inquiries with engineering, retrofit departments, and factory specialists.
• Develop retrofit installation recommendations and procedures.
• Support root cause analysis and troubleshooting activities related to retrofit installations.

Retrofit Project Management

• Coordinate retrofit projects from request through completion.
• Develop project timelines and support resource planning.
• Ensure required parts, technical documentation, and installation instructions are available before project execution.
• Monitor project progress and resolve technical issues impacting completion.

Customer Support

• Serve as a primary technical contact for retrofit-related customer inquiries.
• Conduct site visits and customer meetings as required.
• Provide technical presentations and recommendations regarding retrofit options and benefits.
• Gather customer feedback and recommend improvements to retrofit products and processes.

Field & Workshop Support

• Provide technical guidance during retrofit installations in workshops or at customer sites.
• Support commissioning and functional testing of retrofit systems.
• Ensure retrofit work complies with safety, quality, and manufacturer standards.
• Assist service teams with complex repairs and troubleshooting related to retrofit modifications.

Documentation & Knowledge Management

• Maintain records of retrofit projects, technical solutions, and lessons learned.
• Develop and maintain retrofit databases, labor estimates, and installation guidelines.
• Organize technical drawings, wiring plans, hydraulic schematics, and service documentation.
• Support the creation of standard retrofit packages and best practices.

Continuous Improvement

• Identify opportunities to improve retrofit processes, installation efficiency, and customer satisfaction.
• Support development of standardized labor estimates and technical templates.
• Collaborate with product management, engineering, and service organizations to enhance retrofit offerings.

Requirements

Education and Experience

• Associate's or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Heavy Equipment Technology, or related technical field preferred.
• 5+ years of experience with mobile cranes, crawler cranes, heavy equipment, construction machinery, or similar equipment. Experience in field service, technical support, engineering, retrofit projects, or equipment commissioning. Experience interpreting technical drawings, hydraulic schematics, and electrical diagrams.

Additional Requirements

• Ability to obtain and maintain a valid driver license.
• Ability to travel internationally and domestically as required.

We Offer

• Pay Range: $105,000 - $137,000
• Comprehensive benefits package including major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days, and competitive salary.
• Secure work environment in a successful international company.

About the Company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States.

Liebherr USA Co.

4800 Chestnut Avenue

23607 Newport News, VA

United States

Contact

Katie Stevens

Note: This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Equal Opportunity Employer: Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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One Passion. Many Opportunities.