Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Technical and Repair Support Engineer
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
In this role, you will play a key part in ensuring secure, scalable, and compliant payment solutions across our network. You will be the technical expert driving PCI compliance, security operations, and support for both internal teams and external partners. Your work will directly influence the success of current deployments and the smooth introduction of new projects.
Responsibilities
- Leading and supporting the implementation of ECR/ECO changes within the region
- Managing PCI compliance activities and contributing to PCI audits
- Supporting the complete lifecycle of projects, from pre-production through to deployment
- Overseeing secure key management, key ceremonies, and terminal key injection
- Managing and maintaining security tools and technologies used within and outside the organization
- Investigating and resolving field issues to ensure operational excellence
- Reporting security incidents and driving corrective actions
- Collaborating with the global repair team to escalate and track product repair issues
Requirements
- Engineering or technical degree, or equivalent experience
- Minimum 3 years of experience in a technical role within the payments or a related industry
- Practical understanding of payment terminal hardware servicing and repair
- Knowledge of PCI DSS
- Experience or familiarity with tools such as Atlassian JIRA, Confluence, and SharePoint
- Fluent English, both written and spoken
We Offer
- Become a subject-matter expert in a highly regulated and evolving domain
- Your work directly contributes to the security and trust of millions of payment transactions
- Collaborate with global teams and gain exposure to new technologies and processes
- Growth and development opportunities in a company at the forefront of payment innovation
About the Company
Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.
To learn more about what it's like working inside Ingenico, follow us on LinkedIn.
Location
- City: Madrid
- Country: ES
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