Technical Assistance Center Operations Support Analyst

About the Position

Technical Assistance Center Operations Support Analyst

Remote | Full-Time

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About the Company

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.

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Responsibilities

• Receive and manage inbound support requests via phone queue, email, and Salesforce.
• Investigate and resolve Tier 1 issues related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing workflows.
• Escalate complex issues to higher tiers while maintaining ownership of customer communication.
• Educate pharmacy users on system functionality and workflow best practices.
• Document case activity, findings, and resolutions accurately in Salesforce.
• Identify recurring issues and contribute to knowledge base documentation and process improvements.
• Collaborate with Technical Support, Operations, Product, and Engineering on issue resolution.

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Requirements

Required

• Certified Pharmacy Technician (CPhT).
• Minimum 2 years of pharmacy experience (retail, specialty, outpatient, or health system).
• Working knowledge of prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflow.
• Experience with pharmacy management software.
• Strong customer service, communication, and analytical skills.
• Ability to manage multiple priorities and work independently in a remote environment.
• Proficiency with Microsoft Office and web-based systems.

Preferred

• Hands-on experience with PioneerRx - strongly preferred.
• Experience in a pharmacy software support or healthcare technology environment.
• Experience with Salesforce or other case management platforms.
• Familiarity with 340B program operations or pharmacy reimbursement workflows.

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Who Thrives in This Role

• You have real pharmacy experience and can meet customers where they are - you know what a bad claims day feels like from the other side of the counter.
• You work through problems methodically, stay calm under volume, and follow through from open to close.
• You pick up new software quickly and don't need to be walked through the same thing twice.

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We Offer

• Remote-first work environment
• Competitive compensation
• Flexible PTO
• Medical, dental, vision
• 401(k) with match
• Life and disability coverage
• Employee Assistance Program
• Mission-driven team
• WFH stipend

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Compensation

The expected base salary for this role is $50,000–$70,000, commensurate with experience and qualifications. Actual compensation may vary based on skills, location, and internal equity.

NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.

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About the Company

NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at [email protected].