Technical Consultant

About the Position

As a Technical Consultant within NIQ's Analytics & Merchandising team, you will serve as the primary point of contact for clients using NIQ's merchandising and space planning solutions. You will be responsible for solution implementation, technical delivery, system integration support, client training, and ongoing technical consulting.

This role combines client relationship management, technical troubleshooting, and data integration support to ensure successful deployment and operation of NIQ solutions across retail clients.

Responsibilities

• Act as the primary contact for assigned client accounts regarding solution implementation, support, and enhancement requests
• Develop strong relationships with clients and provide ongoing consultation on system utilization and optimization
• Conduct regular business reviews and maintenance visits with clients
• Deliver user training for new and existing client users
• Support implementation and configuration of NIQ merchandising solutions
• Troubleshoot software, system, and data-related issues raised by clients
• Perform solution testing and validation to ensure client requirements are met
• Support issue resolution and coordinate with regional and global teams when escalation is required
• Support data integration between NIQ solutions and client systems including ERP, POS, product master, and other business data sources
• Validate data quality and investigate data discrepancies across multiple systems
• Utilize Microsoft SQL Server to perform data analysis, validation, troubleshooting, and reporting
• Assist clients in identifying and resolving system connectivity and data mapping issues
• Gather business and technical requirements from clients and communicate them to internal delivery teams
• Support post-sales implementation activities and project execution
• Collaborate closely with regional APAC technical and consulting teams
• Assist sales teams with proposals, solution demonstrations, and client presentations when required

Requirements

• Bachelor's degree or above
• 2+ years of experience in Technical Support, Technical Consulting, Data Analysis, Business Systems, Solution Delivery, or related fields
• Strong Microsoft SQL skills, including data validation, joins, troubleshooting, and reporting
• Experience working with business systems and databases
• Strong problem-solving and troubleshooting capability
• Experience communicating with external clients or stakeholders
• Excellent verbal and written communication skills in English
• Ability to manage multiple priorities and work independently

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

NIQ's AI Policy

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: NIQ’s AI Safety Policies

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