Technical Customer Service
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Job description
About the Position
Technical Customer Service ON-SITE
Location: Tampa, FL - 3101 W Martin Luther King Blvd. Suite 425, zip code 33607
As a Technical Customer Service (CGS Nexus), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.
Responsibilities
- Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
- Identify customer issues that require escalation to the next level for resolution in accordance with established protocols.
- Utilize comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
- Carry out additional duties and tasks as delegated by the Team Lead.
Requirements
- 1-3 years of experience in Customer Service and/or Technical Support
- High School Diploma (or equivalent) with a willingness to learn through on-the-job training
- Experience in using or supporting Microsoft Windows and PC hardware and software
- Demonstrated strong verbal, written, and listening skills
- Strong work ethic with the ability to meet quality, productivity, and attendance metrics
- High level of professionalism with a keen focus on customer satisfaction
We Offer
- Competitive hourly pay: $16.00 per hour
- Comprehensive benefits: Medical, Dental, and Vision coverage
If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!
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We make old-fashioned Dino financial institutions cooler, creating their future in the digital era.All of our team members are real players, who create and contribute to innovations. No NPC is allowed in our league!