Technical Customer Success Manager - Integrations

About the Position

Technical Customer Success Manager - Integrations

Canada

Sales – Customer Success

Full-time

Remote

Position Overview

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). The Technical Customer Success Manager – Integrations enables customers to deploy scalable, reliable, and efficient integrations using Agiloft’s Integration Hub. This role drives measurable improvements in integration stability, adoption, and usage efficiency across the customer lifecycle.

Responsibilities

Customer Integration Advisory & Design Validation

Lead structured Integration Success Reviews across implementation and post-go-live milestones
Evaluate integration architecture for scalability, reliability, and observability
Translate business requirements into stable, supportable integration designs
Identify technical risks early and recommend actionable improvements
Provide hands-on problem solving in live customer environments

Usage Optimization & Risk Mitigation

Analyze task consumption patterns and identify inefficiencies or instability drivers
Recommend optimized integration patterns (event-based, delta-based, etc.)
Support high-risk accounts with overconsumption or unstable integrations
Develop prioritized remediation and stabilization plans
Improve overall system efficiency and cost alignment

Customer Adoption & Value Realization

Partner with Customer Success to activate underutilized Integration Hub accounts
Remove technical blockers to enable production adoption
Guide customers from low usage to stable, value-driven integration deployment
Support retention and expansion through improved customer outcomes

Program Development & Cross-Functional Enablement

Build and refine review frameworks, templates, and integration playbooks
Standardize repeatable practices for scalable customer success
Partner with Product to identify gaps and influence roadmap priorities
Collaborate across Customer Success, Professional Services, and partners
Define engagement models based on risk and complexity levels
Other duties as assigned.

Requirements

4–7 years of experience in enterprise SaaS integrations or implementation roles
Strong client-facing communication and stakeholder management skills
Experience with APIs, JSON, Postman, and integration troubleshooting
Strong critical thinking and problem-solving capabilities in complex environments
Ability to assess risk and translate findings into actionable recommendations
Experience working cross-functionally in customer-facing environments
Ability to manage multiple engagements in a remote, fast-paced setting
Experience with automation tools or AI-enabled systems in workflows

Nice to Have

Experience with iPaaS platforms (Workato, MuleSoft, Boomi, Tray, etc.)
Workato certifications (Foundations, Implementation, Consultant)
Experience integrating ERP, CRM, CLM, or document systems
Familiarity with event-driven architecture and consumption modeling
Experience building scalable playbooks or customer success programs
Background in legal tech, CLM, or workflow automation
Experience in forward deployed engineering or technical account management

We Offer

Competitive salary
Remote work options
Professional development budget
Flexible working hours
Employee Resource Groups (ERGs)
Floating holidays
Quarterly wellness day

About the Company

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected].

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.