Technical Customer Success Manager - Integrations

About the Position

Technical Customer Success Manager - Integrations

Agiloft, the most trusted global leader in data-first contract lifecycle management (CLM) software, is seeking a Technical Customer Success Manager – Integrations to join our team. As a leader in the CLM space, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). Our no-code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year.

Responsibilities

Customer Integration Advisory & Design Validation

• Lead structured Integration Success Reviews across implementation and post-go-live milestones
• Evaluate integration architecture for scalability, reliability, and observability
• Translate business requirements into stable, supportable integration designs
• Identify technical risks early and recommend actionable improvements
• Provide hands-on problem solving in live customer environments

Usage Optimization & Risk Mitigation

• Analyze task consumption patterns and identify inefficiencies or instability drivers
• Recommend optimized integration patterns (event-based, delta-based, etc.)
• Support high-risk accounts with overconsumption or unstable integrations
• Develop prioritized remediation and stabilization plans
• Improve overall system efficiency and cost alignment

Customer Adoption & Value Realization

• Partner with Customer Success to activate underutilized Integration Hub accounts
• Remove technical blockers to enable production adoption
• Guide customers from low usage to stable, value-driven integration deployment
• Support retention and expansion through improved customer outcomes

Program Development & Cross-Functional Enablement

• Build and refine review frameworks, templates, and integration playbooks
• Standardize repeatable practices for scalable customer success
• Partner with Product to identify gaps and influence roadmap priorities
• Collaborate across Customer Success, Professional Services, and partners
• Define engagement models based on risk and complexity levels
• Other duties as assigned.

Requirements

• 4–7 years of experience in enterprise SaaS integrations or implementation roles
• Strong client-facing communication and stakeholder management skills
• Experience with APIs, JSON, Postman, and integration troubleshooting
• Strong critical thinking and problem-solving capabilities in complex environments
• Ability to assess risk and translate findings into actionable recommendations
• Experience working cross-functionally in customer-facing environments
• Ability to manage multiple engagements in a remote, fast-paced setting
• Experience with automation tools or AI-enabled systems in workflows

Nice to Have

• Experience with iPaaS platforms (Workato, MuleSoft, Boomi, Tray, etc.)
• Workato certifications (Foundations, Implementation, Consultant)
• Experience integrating ERP, CRM, CLM, or document systems
• Familiarity with event-driven architecture and consumption modeling
• Experience building scalable playbooks or customer success programs
• Background in legal tech, CLM, or workflow automation
• Experience in forward deployed engineering or technical account management

We Offer

Agiloft offers a comprehensive benefits package for US employees including but not limited to the following:

• Medical, dental, and vision insurance
• Short term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• 401(k) with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
• Paid parental leave
• Voluntary benefits including pet insurance

About the Company

Agiloft is committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected].

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.