Technical Customer Support

About the Position

Technical Customer Support

GlobalBet, the leading independent B2B provider of virtual sports solutions, is seeking a Technical Customer Support specialist to join our team in Mostar, Bosnia and Herzegovina. We are dedicated to creating and developing new game experiences for millions of players worldwide. Our team is expanding, and we are looking for a motivated individual to handle customer support inquiries and system maintenance.

Responsibilities

• Handling customer support inquiries through various channels
• Managing incidents while maintaining customer satisfaction
• Ensuring the functionality of various system components
• Updating internal support documentation and creating relevant knowledge base articles
• Identifying customer requirements and providing assistance with system functionalities
• Reporting system deficiencies to relevant product departments
• Maintaining multiple communication channels between different stakeholders
• Monitoring system performance

Requirements

• Customer Service Skills: Previous experience is a plus
• Analytical and Problem-Solving Skills
• High-Level Proficiency in English: Both spoken and written
• Experience in Gambling/Betting Industry
• Troubleshooting Skills: Hardware, software, operating systems, networking, etc.
• Basic Knowledge of Web Technologies
• Strong Interpersonal and Communication Skills
• Time Management, Multitasking, and Task Prioritization Skills
• Basic Knowledge of Microsoft Office Suite & Support Ticketing Systems
• General Interest in Sports

We Offer

• A versatile and demanding position in a dynamic family company with a startup mentality
• An independent area of responsibility and high appreciation for your professional competence
• Company and team events
• Ongoing training and further education
• An energetic atmosphere and opportunity to grow within and with the company

About the Company

GlobalBet is the biggest independent B2B provider of virtual sports solutions, offering the most realistic and reliable virtual sports product to the industry. We bring together experienced people that combine creativity, innovation, and passion to create and develop new game experiences for millions of players worldwide.

If you're a motivated and talented individual who's looking for an exciting new opportunity, and you have the skills and experience we're looking for, we want to hear from you. This role offers a chance to work with a dynamic and fast-paced team, while taking your career to the next level. We're excited to see what you bring to the table and look forward to the opportunity to learn more about you.

Please submit your CV in English, in PDF format.