Technical Customer Support – Banking, Moldova, (Cedacri International)
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Technical Customer Support – Banking, Moldova, (Cedacri International)
Location: Chisinau, Republic of Moldova
Employment Type: Full-time
Work Location Type: Hybrid
About Us
Cedacri International is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work by providing workflow and process automation software, as well as real-time data and business intelligence to help people make better decisions.
We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide.
Responsibilities
- Customer Service: Customer support activities according to the areas within the scope of the service, specific phone/writing skills, and functional technical skills.
- Help Desk: Customer service activities focused on customer management and troubleshooting/problem solving.
- Customer Satisfaction: Checking and mapping of customer satisfaction.
- Other Duties: We might ask you to perform other tasks and duties as your role expands.
Requirements
- Students in the last year of College, University, Faculty of Economics, Finance, or bachelor’s degree in Economics and Finance.
- Skills:
- Written & verbal Italian skills.
- Knowledge of English language is an added advantage.
- Excellent knowledge of Microsoft Office.
- Excellent communication and negotiation skills, aptitude for teamwork, and strong customer orientation.
We Offer
- A 3-month long paid training period.
- Working in a young team.
- Italian language lessons, continuous learning, and professional growth opportunities.
- Permanent employment contract with a full social package.
Important Notes
According to the Moldovan Law on Social Inclusion of People with Disabilities (no. 60 from 30.03.2012), candidates from the disability list will be given priority.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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