Technical Delivery Manager

About the Position

Technical Delivery Manager

Copenhagen, Capital Region, Denmark

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About the Company

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai, and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions, and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

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Responsibilities

As a Technical Delivery Manager, your days will balance technical product enablement with team leadership. You'll act as the authority on our product's configuration and setup; translating client needs into the right approach, while safeguarding a consistent, standardized way of working across all clients. You'll act as a thoughtful gatekeeper for our product standards, knowing when to challenge a request and how to redirect it toward a more scalable, maintainable solution. A big part of this is bringing people along with you, clearly explaining the trade-offs and the thinking behind the path you recommend.

Alongside this, you'll set the strategy and direction for the team, manage day-to-day operations, and own escalation for incidents. You'll handle specific client requests, run 1-1s and performance reviews, and create an environment where your team can do their best work. Each day, you'll move fluidly between hands-on product guidance and the leadership that keeps the team aligned, motivated, and delivering.

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Requirements

• Proven experience in a product specialist, technical project management, or product enablement role, with deep knowledge of product configuration and setup.
• Demonstrated ability to define and uphold a standardized product approach across multiple clients, including the confidence to decline or reshape out-of-scope requests.
• People management experience, including setting team strategy, running 1-1s, and conducting performance reviews.
• Experience owning incident escalation and managing competing priorities under pressure.
• Strong stakeholder and client-facing communication skills, with the ability to explain technical decisions to both technical and non-technical audiences.
• Adaptability to excel in a distributed, multicultural team setting.

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Nice to Have

• Experience with CRM, Marketing Automation, or Personalization platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze).
• A track record of improving product adoption, onboarding, or enablement processes at scale.
• Experience defining best practices, documentation, or governance frameworks for a product.
• A background that combines individual technical contribution with team leadership.
• Familiarity with working in an agency, consultancy, or technology Center of Excellence environment.

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We Offer

• Opportunity to work in a hybrid model with teams in the office an average of four days a week.
• A supportive and inclusive work environment.
• Professional growth and development opportunities.

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About the Company

MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.