Technical Documentation Specialist - Morrisville NC

About the Position

Technical Documentation is extremely important in the highly regulated medical device industry. Ascom must ensure to comply with all requirements on distribution, collection, storage, and maintenance of product documentation. Within this context, the Technical Documentation Specialist develops, prepares, and/or maintains documentation for users and service engineers, systems operation, and other technical stakeholders. He/she is also responsible for research and review as well as collecting available technical information to be integrated into documentation. This is a hybrid position.

Responsibilities

• Responsible for writing, distribution, collection, storage, and maintenance of documentation, required for products and offerings at Ascom
• As a technical writer, produce high-quality technical documents, e.g. data sheets, installation and configuration instructions, user manuals, and system documentation
• Ensure regulatory and quality requirements on Instructions for use are met
• Maintain Ascom’s document publishing platform
• Lead reviews of documentation and ensure regular updates and accuracy of content; revise outdated documents
• Collaborate with product managers, engineers, project managers, and technical support teams to collect necessary information to create and update product documentation
• User documentation design, consistency, and implementation according to operational and quality guidelines to include functionality, readability, conciseness, cost, and development time
• Provide training, coaching, and feedback to contractors and new employees working with user documentation

Requirements

• Bachelor’s degree in information design or related area, or having achieved equivalent competence through experience
• 3-5 years working experience
• Core Skills
  • Technical Documentation
  • Technical Writing
  • Regulatory Compliance
  • Documentation Management
• Secondary Skills
  • Information Design
  • Graphical Skills
  • Collaboration
  • Organization
• Excellent interpersonal skills and collaborating skills
• Excellent written communication skills in English
• General text layout, text design, and graphical skills
• Organizing skills: ability to plan and coordinate with others
• Ability to organize self and manage priorities

Personal Qualities

• Strong drive and commitment, curious, with a passion for technical content

We Offer

• Hybrid work position
• Opportunity to work in the medical device industry
• Collaborative and dynamic work environment

About the Company

Ascom is a leading provider of mission-critical communication solutions for healthcare, industrial, and public safety sectors. We are committed to delivering innovative and reliable products and services to our customers worldwide.