Technical IT-Support & Customer Service (m/f/d)

About the Position

We are a medium-sized software manufacturer headquartered in Freiburg, and we are one of the market leaders in the field of customer communication management. We serve major customers in the core industries of insurance & banking, energy & telecommunications, the public sector, and retail & commerce with our IT solutions. In addition to developing software solutions, kwsoft® offers a comprehensive portfolio of consulting services related to its core product, Serie M®.

Responsibilities

• Actively contribute to customer satisfaction and ensure service quality.
• Process support tickets and assist our customers' employees with application-specific and technical questions.
• Work closely with our development and quality assurance teams on troubleshooting and developing new features and enhancements.

Requirements

• Completed training or studies in the IT field or comparable practical experience.
• Knowledge of databases, Java, and JavaScript would be ideal.
• Eager to learn new topics and take on responsibility.
• Enjoyment in solving complex tasks.
• Good knowledge of German and English.
• Analytical, structured working style and the ability to communicate complex relationships clearly and comprehensively.
• Team strength and flexibility are a matter of course for you.

We Offer

• Onboarding and mentoring with heart and humor.
• Flat hierarchies, open communication, strong team spirit, and short decision-making processes.
• Trust-based working hours in the office, on the go, or from home.
• kwworkation – Work for a week where others go on vacation.
• Height-adjustable desks and mobility training.
• Personal and professional development.
• Complimentary beverages and fruit, JobRad bicycle leasing, and ample parking with complimentary charging stations for electric vehicles.
• Team events at home and abroad, massages, and corporate benefits at many online shops.
• €50 per month as a subsidy for Hansefit or tax-free for free use via SpenditCard.
• Up to three days of additional special leave per year for volunteer work.
• Great location for commuting by bike, public transport, or car.
• Company health and dental insurance with cost coverage and group accident insurance.

About the Company

Join our successful team and help us stay on track for success with your skills and commitment.

We look forward to receiving your application via the form to Dina Alves and Magdalena Sabaß.

If you have any questions about the position or our application process, please contact Magdalena Sabaß.

+49 761 88520